As a dedicated Pampers parent, you know how important it is to keep your little ones feeling comfortable, Morgan, and we’re very sorry to hear your Pure Protection Diapers did not provide the Pampers comfort you’ve come to know and love. Please know that all our diapers undergo numerous quality checks to ensure they reach you in perfect condition. In January of 2025, there were a series of updates, such as a new softer feel outer cover to provide a softer feel on baby's skin, and we’re sorry to learn that wasn’t the case with your recent purchase. As you know, babies come in all different shapes and sizes, so diapers fit every baby differently. Our diaper sizes are organized by weight, and since no two babies are the same shape, you will notice some overlap between sizes. We’d love the opportunity to help you and your baby further and invite you to give us a call at (800) 726-7377.

We know how important it is to find the right diaper for your baby's sensitive skin, and hope your little one is doing well. Please know that a great deal of work goes into the development and testing of all our diapers to ensure they are safe for babies. We have careful and thorough procedures in place to ensure this. We work with parents and partner with leading professionals including pediatricians, pediatric dermatologists and safety experts through every step of the diaper-making process, so we want to assure you that this isn’t something we expect. We haven't made any recent changes to our Pure Protection Diapers since January of this year, which included a softer inner and outer layer, thicker and softer leg cuffs, and a vitamin-enriched liner. So we can learn more about your experience and help you further, please call us at (800) 726-7377.

Your son's safety and comfort are of paramount importance to us, Nancy, and we're deeply sorry to hear he had his first rash ever. Please know that we have conducted clinical studies and partnered with leading pediatricians and safety experts to confirm that the materials we use in all our products are safe for babies and toddlers. Our Pure Protection diapers are crafted with thoughtfully selected materials, and the liner is enriched with shea butter to help protect baby’s skin. Our diapers are dermatologically tested, hypoallergenic, and gentle for your baby’s delicate skin, so this isn't the experience we want or expect for you or your son. We'd like an opportunity to help. Please give us a call at (800) 726-7377 when you get a chance.

Isabel, we're sorry to learn your baby had this experience, and hope they're feeling better very soon. Please know that a great deal of work goes into the development and testing of all our diapers to ensure they are safe for babies. We have careful and thorough procedures in place to ensure this. We work with parents and partner with leading professionals including pediatricians, pediatric dermatologists and safety experts through every step of the diaper-making process, so we want to assure you that this isn’t something we expect. Still, as fellow parents, we understand that every baby is unique, and a baby’s skin can be especially delicate. There are a lot of different factors that can unfortunately contribute to these kind of symptoms you have told us about. Our diapers are made of inert materials - materials that do not create any chemical reaction. Disposable diapers are primarily made of polymers found in other consumer products like clothing, furniture upholstery, food containers, and paper products. The pH of disposable diapers is comparable to the pH of normal skin, meaning compared to skin they are neither acidic (low pH) nor alkaline (high pH), so they cannot cause a chemical burn. So we can learn more and offer further assistance, please call us at (800) 726-7377.

We're sorry to hear this, and we're happy to help! Our Pampers Pure Protection diapers have been updated and now feature a softer, textured outer cover for your baby’s comfort and protection. We have strict quality controls in place to ensure that our products always make it to you in perfect condition, so we'd like to learn more about your recent purchase. When you can, please give us a call at 1-800-726-7377.