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Hi there, Thank you for sharing this review with us. We are sorry to hear about your experience with your Philips Norelco Multigroom 3000 multipurpose trimmer. This is not the experience we want you to have. We recommend you follow the steps in the order listed below. In between steps, check to see if the issue is resolved before moving on to the next. It is important that the cutting element or trimming comb that you are using with your groomer is attached correctly to its body. If the attachments are not placed correctly, the groomer may not work or give the desired results. Your Philips Groomer may come with different attachments to use on your hair and beard. It is important to use the correct attachment for the corresponding area. The cutting element and comb of a beard trimmer are usually smaller than those of a hair clipper. The device allows you to easily reach smaller areas, like under your nose. In contrast, the wider combs and cutting elements are designed for hair clipping. The shaving foil on your Philips Groomer can wear down over time. To minimise the wear of the foil, safely store your product and protect the foil from outside pressure or impacts by attaching a cap or comb. Before each use, inspect the shaver head. If the shaving foil looks damaged or worn out, replace it immediately. If you have any further questions, please feel free to get in touch via social media. We're available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon! Kind regards, Philips Consumer Care