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Philips Norelco Series 8000 Replacement Head - RQ12/72

Philips Norelco Series 8000 Replacement Head - RQ12/72 - image 1 of 4Philips Norelco Series 8000 Replacement Head - RQ12/72 - image 2 of 4Philips Norelco Series 8000 Replacement Head - RQ12/72 - image 3 of 4Philips Norelco Series 8000 Replacement Head - RQ12/72 - image 4 of 4
Philips Norelco Series 8000 Replacement Head - RQ12/72 - image 1 of 4
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About this item

Highlights

  • For maximum shaving performance, it is recommended to replace your shaving unit once every 12 months
  • Blades raise then cut long and short hairs for fast shave
  • Easy to replace the new blades
  • Make sure to clean both the inside and outside of the shaver for best results

Specifications

Package Quantity: 1

Features: Rotating Head

Power Source: Electric

Care & Cleaning: Rinse Clean

Warranty: 2 year limited warranty. To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Services at 1-800-591-3869

TCIN: 16230615
UPC: 075020061652
Item Number (DPCI): 049-10-0360

Description

Restore your shaver's efficiency with the Philips Norelco Shaver Series 8000 and arcitec Replacement Shaving Head. V-Track Precision Blades PRO gently capture each hair, regardless of length, from 1-day up to 3-day stubble. Newly designed V-Track Precision blades collect hair in the optimal cutting position to deliver our closest shave ever. Cuts 30% closer in less strokes, leaving your skin smooth and comfortable. The fully flexible shaving heads move in 8 directions and catch 20% more hairs for a clean shave in less strokes. Compatible with Series 8000 and arcitec shavers. It is recommended you replace your shaver head every 12 months for the best performance of the shaver.
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Guest Ratings & Reviews

2.3 out of 5 stars with 151 reviews
90% would recommend
10 recommendations
value: 2 out of 5

RQ12 Plus replacement blades are a bad buy

1 out of 5 stars
TOMs - 1 month ago
originally posted on philips.com
Got a poor shave with the first try. I won't bother to repeat what's described in the previous unsatisfactory reviews. What is really serious here is that a product this poor, with such a large user base got out the door! It indicates a systemic problem from management, design, quality assurance, test, to marketing. I'm sorry to say that the seriousness of this problem indicates that Philips has gone the way of old, successful companies that have forgotten the importance of their customers.It's been a long run, but goodbye Philips!
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Falls apart, hard to put together

1 out of 5 stars
TELme - 1 month ago
originally posted on philips.com
I hate it, it fell apart within a month of owning it. The old model was easy to open and clean. This one falls apart when you try to wash it, and then you need to reassemble it. The back falls off and will not stay in place. I have used Norelco for 40 years, and am considering switching, since this is so big of a hassle.
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RQ12PRO More Difficult to Use

2 out of 5 stars
Wayne72 - 2 months ago
originally posted on philips-shop.com
I have replaced my shaver heads several times now and the last time I was provided with the RQ12PRO. It did not feel the same and was more difficult getting into tight spaces. The head felt "bloated". And after a few weeks it started buzzing when pressure against the skin was applied, sounding like the blade spindles were spinning in their sockets. Shave quality seems to me about the same as the last RQ12+ but ease of use is a disappointment.
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New design, Great Shave

5 out of 5 stars
StanCLT - 2 months ago
originally posted on philips.com
I’ve been using my Norelco 1290X shaver for 4 or 5 years. When I first got it, it produced a very good shave but after a year or so I had to replace the head. Unfortunately, by then the head design had changed to the 2nd generation “improved” RQ12 Plus (RQ12+ or RQ12/62). This head did not produce the same quality shave and I’ve been disappointed since. The general reviews were not very good for the head, either. I finally decided that since it’s been a couple years, the blades must need replacing so I reluctantly ordered a replacement set. However, in spite of having the same model name as the “improved” RQ12+, this set is actually a newer 3rd generation design and is giving me the best shave I have had in quite a long time, if not ever. The 2nd generation was called the RQ12/62 while the 3rd generation is the RQ12PRO or RQ12/72. So, make sure you get the head with the "72" in the name.
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Norelco S9311 Smartclean

2 out of 5 stars
Sequim - 3 months ago
originally posted on philips.com
My complaint is with the Smartclean system that came with the shaver when purchased 3 years ago it has now failed for the 3rd time in 3 years.
1 reply from Philips Consumer Care team - 3 months ago
Hi Sequim, thank you for flagging this with us. It's a shame to hear your Smartclean system gave up for you for the third time. We're not exactly sure what is wrong with it this time around but we would kindly recommend you to reach out to us on Social Media. (Facebook or Twitter). You can also reach out to us via our web page. Hope to speak to you soon.
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Disappointed and betrayed by the brand

2 out of 5 stars
Klhmn - 4 months ago
originally posted on philips.com
The replacement head does not provide a shave anywhere near as close or smooth as the original. Feel very betrayed by the brand that they did simply provide replacement blades for the 3D head and instead replace the whole head with one that does not conform to the face as well and does not shave as well. Used to live my shave now I hate it and have gone back to regular razor out of shear frustration.
1 reply from Philips Consumer Care team - 3 months ago
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Your upmost satisfaction is extremely important to us. Our Philips Norelco Electric Shaver comes with a two-year Warranty and an additional six months if you register your product. We also offer a 45-Day Money Back Guarantee on this product. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your Norelco product handy so that we can better assist you. 24/7 Live Chat: https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=TOOTHBRUSHES_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN 1-800-682-7664 Monday – Saturday: 9:00 AM – 9:00 PM ET Sunday: 9:00 am – 6:00 PM ET Excluding Major Holidays We look forward to hearing from you.
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very poor shaving quality compared to prior norelco's

3 out of 5 stars
danc47 - 5 months ago
originally posted on philips.com
S9000 2 yr old newer heads are poor quality. I am 72 years old and have been a Norelco customer for over 55 yrs. Declining quality in last 2 shavers, especially the flimsy heads. I own the cleaner machine, trimmer , cleaner solution. Will be force to look at another brand if these reviews do not change for the better. Plastic ring in which the heads sit broke and I glued it together . Guess I need to buy a whole shaving head similar to SH90/62.
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Awful

1 out of 5 stars
Flanman - 9 months ago
originally posted on philips-shop.com
Agreee with other reviews. Old replacements heads have great shave. New one was awful. They have lost a customer
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