A: Thank you for reaching out. I’d love to help you find a solution to this issue. If you reach behind the bottle, there is a small elbow. Press the pipes tight into the elbow, and the elbow on to the pump. Watch the video below for step by step instructions: https://www.youtube.com/watch?v=_ZV36EQnj4A If this does not fix the issue, please send us an email to firstname.lastname@example.org so we may provide further assistance. - Michael P.
A: Good Afternoon, Thank you for reaching out to us. The dispense area height is approximately 7" from spout to drip tray. Best Regards, José R.
A: Good Afternoon, Thank you for reaching out. Great question! Primo Water dispensers range in temperatures. Cold water will generally be between 37F and 50F while hot water is generally between 182F and 210F. Best Regards, José R.
A: Hello, Thank you for reaching out. All of our dispensers come with a coupon for a free bottle of Primo water. Please let us know if you need anything else. Thank you - Cassandra P.
A: Thank you for providing your feedback. We apologize for any inconvenience this may have caused and, we would love the opportunity to assist with this matter. To better assist you, can you please message us at the following email: email@example.com? We look forward to hearing from you. Thank you - Cassandra P.
A: Hello Mr. Smith, Thank you for reaching out to us. The dispense time for cold water is around 12 seconds for 500ml of water. It’s closer to 15 seconds for hot. Hope this helps! Thank you - Cassandra P.
A: Hello Gren, Yes. The hot and cold water functions can be turned off by flipping a switch on the back of the dispenser. The hot water feature is signified by a red switch that when turned to the off position, will stop heating the water and room temperature water will dispense from the hot water spigot. Hope this helps and please let us know if you have any other questions or concerns. Thank you - Cassandra P.
A: Hi Dee, Thank you for reaching out to us and so sorry for the delayed response. This Primo water dispenser doesn't have the self sanitation feature, however, below are the instructions for cleaning your dispenser. We recommend that you do this once every 3 months. How-to Video: https://www.youtube.com/watch?v=QwdSPu2TYjo Time Required: 30 minutes Need: (2) tablespoon regular bleach or (2) cups of distilled white vinegar, (1) Empty 5-gallon bottle, (1) 2-gallon bucket, and a Philips head screwdriver. 1. Turn energy saving switches to OFF. 2. Remove the water bottle. 3. Move appliance away from the wall to gain access to the back. 4. Remove remaining water from reservoirs by dispensing from the hot and cold taps into a pitcher or bucket. 5. Remove the cap from a spare empty 5-gallon bottle. Pour the bleach (2 tbsp.) or vinegar (2 cups) and hot tap water (2 Gallons) into the empty bottle. 6. Apply the cleaning bottle to the dispenser. 7. Allow the cleaning solution to fill the reservoirs. 8. Wait 10 minutes, then drain the water from the reservoirs as described in step 5. 9. Rinse the bottle and fill with only hot tap water and apply it to the dispenser. 10. Place a two gallon bucket in the back of the appliance and remove the drain plug and cap as illustrated, while also flushing water through the taps (step 5). 11. Replace the silicone plug and drain cap. 12. Return the unit to its location, install a fresh water bottle, and turn the energy-saving switch ON. Best Regards, José R.
A: Hi Zeke, Thank you for reaching out to us. Our Primo water dispensers come with free coupons for indoor and outdoor refill and $5 off coupons for exchange. Redeemable at thousands of retail locations nationwide. Best Regards, José R.
A: No, this unit does not have a self-cleaning feature.