A: Hi Maelani, Thank you for your question! Please feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com and we will be happy to help you troubleshoot and assist you further. Pure Enrichment Support
A: Hi Lara, Thank you for your question! Correct, the heat source of our heating pads is a wire element. The heat is dispersed throughout the whole pad. If you have any other questions, feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com. Pure Enrichment Support
A: Hi Italia, Thank you for your question! The Pure Enrichment WeightedWarmth 2-in-1 Weighted Body Pad with Warmer can only be spot cleaned. If you have any other questions, feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com. Pure Enrichment Support
A: Hi Serenity, Thank you for your question! To turn on the Pure Enrichment WeightedWarmth Weighted Body Pad, you need to press the power button once. The pad will automatically set to the high temperature setting and the red LED light will remain on. To lower the heat setting, press the power button a 2nd time to switch to the medium setting. The LED light will turn white on the medium setting. Press the power button a 3rd time to switch to the low setting. The LED light will turn blue on the low setting. To turn off the weighted body pad, press the power button a 4th time. The LED light will turn off. If you have any other questions, feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com. Pure Enrichment Support
A: Hi Alex, Thank you for your question! The Pure Enrichment WeightedWarmth Weighted Body Pad cannot be used for moist heat therapy. If you have any other questions, feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com. Pure Enrichment Support
A: Hi, Thank you for your question! The electrical and magnetic fields emitted by the Pure Enrichment WeightedWarmth Weighted Body Pad may interfere with the function of a pacemaker. However, they are still well below the limits: max. 5000V/m, magnetic field strength: max 80a/m, magnetic flux density: max. 0.1Μt. Please consult your doctor and your pacemaker manufacturer before using this pad. If you have any other questions, feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com. Pure Enrichment Support
A: Hi Elizabeth, Thank you for your question! The Pure Enrichment WeightedWarmth Weighted Body Pad features an automatic shut-off timer that prevents the pad from overheating after 60 minutes of continuous use. If you have any other questions, feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com. Pure Enrichment Support