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Resilient Enterprise : Lean Organizational Design for Business Transformation (Hardcover) (Will Evans)
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Many larger organizations are able to scale and survive in the medium and long term by achieving operational excellence in driving out waste and exploiting their existing business model. The mindsets, mental models, and methods for achieving this success at scale make organizational systems fragile and susceptible to disruption. Even organizations that embrace better customer experiences are susceptible to epistemic failure.The Resilient Enterprise will offer a toolbox of methods that can be learned and utilized by business executives to drive excellence, increase strategic capability, and explore new business models and revenue streams in their businesses in the medium and long term. Drawing heavily from the disciplines of Lean Thinking, Design Thinking, UX, and Goldratt's Theory of Constraints, the book will unpack how to deliver customer value, how to explore new potential value streams, and how to protect core business so that a company can become more resilient to exogenous shocks from their environment. Containing the author's personal experiences from consulting to large enterprises in finance, healthcare, and media, the book will also include specific case studies that unpack the challenges faced, the strategies explored, and the methods used to increase company resilience. Real-life experiences from experts in the field will augment the arguments and methods explicated in each chapter, along with flow-diagrams, tables, and end of chapter review questions.