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Salesforce.com for Dummies (Paperback) (Liz Kao & Jon Paz)
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Salesforce.com For Dummies, 6th Edition gives you an edge in building relationships and managing your company's sales, marketing, customer service, and support operations. You will learn how to maximize the new user interface to organize contacts, schedule business appointments, use forecasting tools to predict upcoming sales, make accurate projects based on past performance, and more.Written by Salesforce.com insiders with years of expertise in CRM services, this new edition covers the latest enhancements to Salesforce.com, the world's most popular customer relationship management software. You will learn how to determine the right configuration to suit your business needs, and how to use apps, widgets, and tools to personalize your system. You will explore prospecting leads, managing accounts and partners, developing contacts, tracking products, calculating forecasts, and utilizing service and support. You will collaborate with colleagues by sharing insights with Chatter, enhance your online marketing, gain real-time visibility into sales, and close deals faster with the help of Salesforce.com For Dummies, 6th Edition.