MarieG - 8 months ago, Verified purchaser
This bike is very cute, the colors are bright and and the patterns are great. However, there were no instructions included for assembly, the basket was bent and cannot be reshaped, and the brakes could not be installed correctly. I will definitely need to take it to a local bike shop to have additional work done on it and have the tires checked and filled to make sure it’s road ready. Expect to pay more unless you are well versed in bike assembly and maintenance. It is not ready to go out of the box.
1 reply from SchwinnCustomerSupport team - 7 months ago
Hello MarieG! We are so sorry to hear this has happened! For more assistance, please give our Consumer Care Center a call at 800-626-2811 Monday-Friday 7:00 am to 6:00 pm CST. We can also be reached on social media via Facebook and Instagram. For faster service, please make sure to have your model number and date code from our Pacific Cycle sticker on the frame. Thank you for reaching out!