Loading, please wait...
:

product description page

Service Design for Business : A Practical Guide to Optimizing the Customer Experience (Hardcover) (Ben

Service Design for Business : A Practical Guide to Optimizing the Customer Experience (Hardcover) (Ben - image 1 of 1

About this item

Service design offers a tangible and effective approach for organizations to employ to better respond to the needs and demands of their customers. The Art of Services Design shows how organizations can employ the creativity of a design approach and connect it to the real issues and needs of people in organizations who need tools to move their businesses forward. This highly visual book is a practical guide on how to respond to the customer experience challenge, by connecting the market factors to the organizational challenge through the lens of the customer.
Service design offers a tangible and effective approach for organizations to employ to better respond to the needs and demands of their customers. The Art of Services Design shows how organizations can employ the creativity of a design approach and connect it to the real issues and needs of people in organizations who need tools to move their businesses forward. This highly visual book is a practical guide on how to respond to the customer experience challenge, by connecting the market factors to the organizational challenge through the lens of the customer.
Number of Pages: 189
Genre: Business + Money Management
Sub-Genre: Customer Service
Format: Hardcover
Publisher: John Wiley & Sons Inc
Author: Ben Reason & Lavrans Lovlie & Melvin Brand Flu
Language: English
Street Date: December 14, 2015
TCIN: 17350721
UPC: 9781118988923
Item Number (DPCI): 247-45-9678
If the item details above aren’t accurate or complete, we want to know about it. Report incorrect product info.
$19.04
MSRPReg: $28.00 Save $8.96 (32% off)
Shipping
In stock - free standard shipping with REDcard
Not in stores

Guest reviews

Prices, promotions, styles and availability may vary by store & online. See our price match guarantee. See how a store is chosen for you.


*See offer details. Restrictions apply. Pricing, promotions and availability may vary by location and at Target.com.