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Service Failures and Recovery in Tourism Hospitality : A Practical Manual (Hardcover)

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About this item

Tourism and hospitality services are highly prone to service-failure due to a high level of customer-employee contact and the inseparable, intangible, heterogeneous and perishable nature of these services.

Service Failures and Recovery in Tourism and Hospitality, with its extensive coverage of the literature, presents an invaluable source of information for academics, students, researchers and practitioners. In addition to its extensive coverage of the literature in terms of recent research published in top tier journals, chapters in the book contain student aids, real-life examples, case studies, links to websites and activities alongside discussion questions and presentation slides for in-class use by teaching staff.

Number of Pages: 236
Genre: Business + Money Management
Format: Hardcover
Publisher: Stylus Pub Llc
Language: English
Street Date: November 16, 2017
TCIN: 53238660
UPC: 9781786390677
Item Number (DPCI): 248-58-2560
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$118.58
MSRPReg: $135.00 Save $16.42 (12% off)
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