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Service Operations Dynamics : Managing in an Age of Digitization, Disruption and Discontent

Service Operations Dynamics : Managing in an Age of Digitization, Disruption and Discontent - image 1 of 1

about this item

This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.

Number of Pages: 153
Genre: Business + Money Management
Format: Hardcover
Publisher: Springer Verlag
Author: Henk Akkermans
Language: English
Street Date: May 7, 2018
TCIN: 53686599
UPC: 9783319720166
Item Number (DPCI): 248-31-2405
$54.99

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