Chris in Port Orange - 10 months ago
I agree with what other reviewers have said. The quality isn't just low, it's abysmal. The box states that the finish is satin nickel. It's slightly metallic gray paint. I've included a satin nickel cabinet handle picture to show how bad the discrepancy is. It's NOT satin nickel. The box says that the assembly is 16 inches wide, it's 16-1/4 wide when finally assembled. Would have been good to know, I had a place that is just slightly wider than 16 inches (about 16-1/8), and this would have fit if it was 16 inches like the box said. Some of the little plastic caps that cover the ends of the metal bars are slightly under-sized and fall out. The pièce de résistance is that they included anchors and screws to attach it to the wall. Well, about 99% of households have baseboard trim which will space the hamper out from the wall. No included spacers for mounting.
1 reply from the Product Manufacturer team - 10 months ago
Hello Chris in Port Orange. Thank you for taking the time to share your comments online. • Satin nickel finish is a powder coated paint, standard in the industry intended to provide suitable rust resistance for the environment.• Measurements have a +/- 0.25 inch tolerance and are measured on the assembled bars – does not include screw heads to avoid the concern of falsely over-estimating size.We would be more than happy to replace the spacers with standard drywall mounting and have the plastic caps return back to us for further review. Please contact our Customer Service Dept at tel# 212 684 1191 or e-mail us at email@example.com