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Stellar Customer Service : Training Library Staff to Exceed Expectations (Paperback)

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About this item

Librarians and library administrators share their experience of training library staff in customer service in a range of library types and sizes. Among their topics are cultivating an "always say yes" attitude without causing chaos and confusion, using volunteers to expand the walls of the library: Books for Wider Horizons at Oakland Public Library, customer service training in an academic technical library, designing the customer-centric library culture: Markham Public Library's Customer Service Revolution as a case study in design thinking, and providing remarkable customer service and resources across a healthcare system. Annotation ©2016 Ringgold, Inc., Portland, OR (protoview.com)
Number of Pages: 213
Genre: Language + Art + Disciplines
Format: Paperback
Publisher: Libraries Unltd Inc
Language: English
Street Date: August 29, 2016
TCIN: 50179776
UPC: 9781440840760
Item Number (DPCI): 248-03-7115
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$47.49
MSRPReg: $55.00 Save $7.51 (14% off)
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