Wimburr8 - 2 years ago
originally posted on suave.com
This shampoo and conditioner used to be my favorite, before the formula was changed without warning. I used store pickup to get conditioner that I was out of, and I noticed that the bottle was different when I got home. When I contacted customer service, they said they hadn’t changed the formula since 2011, but I had an old bottle to compare it to, and the ingredients were definitely different. Just months before, I had posted a review praising this shampoo and conditioner for being one of the few scents I could tolerate with my hypersensitive nose, but the new formula has a stronger, very offensive smell. I wish companies would understand that not everyone wants or tolerates long-lasting, strong scents. Also, the ingredients don’t seem as “natural” as before. I have been a loyal customer for at least five years, and I hate trying new products, but now I will be finding a different shampoo and conditioner outside of the Suave brand. Sorry, but you lost my business.