GregBrady - 9 months ago, Verified purchaser
What happened Swissgear?? Your quality used to be excellent. Both of these suitcase I purchased began to fall apart after only two trips. And I am not talking about bad baggage handling. Little things like the zipper tabs falling of after one trip, ON BOTH BAGS!! The handle (not the extendable one) is loose and ready to fall off. I doubt I will be buying Swissgear again.
1 reply from SwissGear team - 9 months ago
We are so sorry that the product did not live up to your expectations. We would like to make this right for you. Please reach out to Customer Support for further assistance and/or to file a warranty claim at firstname.lastname@example.org. We look forward to hearing from you!