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Technologies of Consumer Labor : A History of Self-service (Hardcover) (Michael Palm)

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This bookdocuments and examines the history of technology used by consumers to serve oneself. The telephone’s development as a self-service technology functions as the narrative spine, beginning with the advent of rotary dialing eliminating most operator services and transforming every local connection into an instance of self-service. Today, nearly a century later, consumers manipulate 0-9 keypads on a plethora of digital machines. Throughout the book Palm employs a combination of historical, political-economic and cultural analysis to describe how the telephone keypad was absorbed into business models across media, retail and financial industries, as the interface on everyday machines including the ATM, cell phone and debit card reader. He argues that the naturalization of self-service telephony shaped consumers’ attitudes and expectations about digital technology.

Number of Pages: 208
Genre: Social Science, Technology, History
Series Title: Routledge Research in Cultural and Media Studies
Format: Hardcover
Publisher: Taylor & Francis
Author: Michael Palm
Language: English
Street Date: October 26, 2016
TCIN: 51653373
UPC: 9781138186477
Item Number (DPCI): 248-27-5161

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