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The Power of Strategic Listening - by Laurie Lewis (Hardcover)

About this item


Number of Pages: 182

Genre: Business + Money Management

Sub-Genre: Business Communication

Format: Hardcover

Publisher: Rowman & Littlefield Publishers

Age Range: Adult

Book theme: Meetings & Presentations

Author: Laurie Lewis

Language: English

TCIN: 79541277
UPC: 9781538121306
Item Number (DPCI): 247-38-3059


In this timely, practical book, Lewis (organizational communication, Univ. of Texas, San Antonio) highlights the significance of and need to understand and practice listening, a vital communication skill that scholars of organizational communication have historically overlooked. Paying attention to the ways that listening both benefits and obstructs effective organizing, the author synthesizes real-life cases with theory and research to show that listening is a vital communication process necessary for individuals, groups, and organizations to thrive in modern high-tech society. Supporting her argument with vivid contemporary and past examples, Lewis presents the ramifications of failures in organizational listening, the role of technology, and the dark side of organizational listening. Of particular significance is Lewis's bold proposal that rather than emphasizing individuals' listening practice, organizations must make strategic organizational listening a constitutive feature of their processes, systems, and structures. Drawing on her extensive experience as a teacher, researcher, consultant, and organizational leader, the author provides practical instruments, for example a listening audit tool she calls APPRAISE meant to help organizational leaders interested in enhancing their ability to design and maintain strategic organizational listening processes. This is a must-read for organizational leaders, scholars, and students in organizational communication, management, public administration, and labor relations. Summing Up: Highly recommended. Upper-division undergraduates through faculty and professionals.--CHOICE
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