About this item
This book is about the new concept of experience engineering and covers the experience and the methodology for understanding, designing, and evaluating the experience through the artifacts. Although the whole concept of user experience has become popular, the definition and the methodology are still unclear. Also, the produce, system, and the service are sometimes confused in terms of the experience. This book covers how to improve the quality of everyday experiences of the user and the customer. It talks about the balance among the objective and subjective quality. It will define the difference between the product and the system experience as the user, and then the service experience as the customer, so there is no confusion. It then rounds it off with how understanding, designing, and evaluating the artifacts is conducted so that it will give the user the satisfaction they are looking for as they use the product or service.