cogito - 9 months ago, Verified purchaser
These were on sale, seemed higher quality than the similar priced headsets. I read reviews that stated mic issues and mic stopped after a short time. Figured it was worth the risk as I liked the quality of the headstrap and ear pieces over the more plasticy ones. As soon as I saw the removable mic I knew this was going to be a problem. A 7 year old moving bending the mic, setting it down on the mic, all things I could see bending that audio jack. Literally 5 minutes after her opening it, she takes the mic out and puts it back in, wrong angle, bends the middle of the jack. I tell her im returning it for a different one, but she liked it and wanted the same one. I return it and get the same one, the mic stopped working after 2 weeks.
1 reply from Turtle Beach Support team - 9 months ago
Hello Cogito, We’re sorry to hear about this inconvenience; however, please note that our headsets are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. They'd be happy to look in to this for you and assist with warranty replacement service for the headset's mic or the entire product if necessary. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website. Best regards!