First, I love this watch. I have it in gray/lavender and it works well, has a lot of great features. However, I have owned it for only about 2-3 years now and the watchband broke at the side where the rubber is the thinnest, as well as three of the four plastic pegs that hold the watchband onto the sides of the watch. Along with this I contacted Timex and they want me to pay $20 to get it fixed (just the band!). Know that you're taking your chances on a great watch with a poor design.
1 reply from Timex Customer Support team - 4 months ago
Hello, Thank you for your review. We sincerely apologize for the issues you've had with the band. While we always look after the quality of our watches and parts, we do acknowledge that they are not fully immune from wear and tear, and from other issues that watches may be subjected to when worn over a certain period of time. It is unfortunate that we cannot waive the $20 fee for band replacement due to our policies and the time it has spent with you. Although our current policy isn't in line with the resolution you are looking for, we are always open to suggestions on how we can improve your experience, so your feedback is important to us. Rest assured that we will be passing on your feedback to management. We really appreciate you bringing some points for improvement to our attention. If you have any questions, you may contact our Customer Service team at 800-448-4639 or email us at email@example.com. Here are our hours of operation: Mon - Fri: 24 hours Sat & Sun: 8:00AM to 5:30PM EST
Bought this for my wife. She had the purple one and the strap broke but she likes this color even better. She wears an Apple Watch during the day, but it needs charged at least every other day, so she wears this at night. With the large digits and the Indiglo she can read it without her glasses or contacts. Great watch at a great price, and unlike the Apple Watch, she can wear it while swimming.
I am currently wearing this watch and I am in love with it very much I got it for Christmas and it is the very accurate and I would totally buy it because it is very durable especially for people who like to go outdoors and it also has a lot of great features, and the style of it is very settled so you could look good in everything you wear plus it's waterproof !!!
I am a watch person. I admit, I LOVE Timex. I buy them every few years for myself, my daughter, and my wife. I bought my wife this one. Not only is it cute as a button on her. It's comfortable. It works great. Nothing is a better value. I would LITERALLY take this beautiful "perfected" watchpiece OVER a rollex. No joke. (unless I could sell the rollex for cash!!!) ha.