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Working the Phones : Control and Resistance in Call Centers (Hardcover) (Jamie Woodcock)

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Call centers have become a near-ubiquitous site of employment in our late capitalist world, with over a million people working there in the United Kingdom alone. The call center has become synonymous with low-paid, high-stress work under dictatorial supervision and precarious contracts. With Working the Phones, Jamie Woodcock draws on time spent employed in a non-unionized call center to take the public beyond anecdotal impressions to a true picture of what work is like there. Focusing in particular on methods of control and resistance within the highly regulated environment, Woodcock shows how call centers have become sadly emblematic of the post-industrial service economy. 
Number of Pages: 200
Genre: Social Science
Series Title: Wildcat: Worker's Movements and Global Capitalism
Format: Hardcover
Publisher: Univ of Chicago Pr
Author: Jamie Woodcock
Language: English
Street Date: January 15, 2017
TCIN: 52148395
UPC: 9780745399089
Item Number (DPCI): 248-42-0413

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