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Yes! on Demand : How to Create Winning, Customized Library Service (Paperback) (Kathy L. Middleton)

Yes! on Demand : How to Create Winning, Customized Library Service (Paperback) (Kathy L. Middleton) - image 1 of 1

About this item

Borrowing winning techniques from the business world, this book examines ways you can make library service more personalized, focused, and solutions-oriented for your patrons.

• Helps librarians build a happy and loyal patron base

• Offers practical advice and guidelines for implementing a transformative customer-service model

• Provides a big picture on customer service, allowing readers to rethink their approach

• Explains why administrators must release some control, allowing staff to use their own judgment and sometimes break with standard policies and procedures

• Empowers library staff and relieves administrators of burdens of bureaucracy and micro-management

Number of Pages: 123
Genre: Language + Art + Disciplines
Format: Paperback
Publisher: Libraries Unltd Inc
Author: Kathy L. Middleton
Language: English
Street Date: November 21, 2016
TCIN: 51639016
UPC: 9781440848537
Item Number (DPCI): 248-27-0670
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