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A: Great question! This pool does not have a drain plug according to the information I've got on hand, but to make sure I highly recommend reaching out to the manufacturer Intex! They can be reached at 1-800-234-6839
A: I’m so sorry your inflatable is experiencing issues. It’s very common to notice some deflation in your inflatable, so let's try and find out why this might be happening. If the following steps do not work, we would be more than willing to send you a replacement for your item. Inflatables typically deflate for 3 main reasons: 1) The material is stretching. Stretching is a natural characteristic of the inflatable's material. When stretching happens, the amount of air inside the inflatable stays the same despite the material stretching out. To fix this, simply add more air to your inflatable. 2) The valve isn’t secure. For inflatables with built-in pumps, the control dial must be turned clockwise to ensure secure closure. If the dial is turned counterclockwise, air will gradually start to exit through the air passage. If the item does not have a built-in pump, make sure the valve is tightly positioned. 3) The inflatable may have a leak. You can use a mix of liquid soap and water in a squirt bottle and spray on seams. If there is a leak it will bubble. (Laundry detergent and dishwasher detergent will not work; they do not have the "bubbling" effect). After you find the leak, clean and dry the leaking area, remove the flocking with fine sandpaper or an emery board, then apply the repair patch that comes with your inflatable.
A: Thank you for your question. The water height is recommended but you can fill it to any height you would prefer.
A: We do not sell replacement parts individually. I would suggest reaching out to a pool-specific store to get parts for this item.
A: Thanks for reaching out. This pool is 22 inches deep.
A: Thank you for your question. We do not recommend using it like that. This pool is used best when the ground it is on is leveled.
A: Thank you for the question! The floor is made of the same material as the inflatable sections, but is not inflatable itself.
A: Thank you for your question. This product does not come with a pump.
A: Thank you for your question. The recommended capacity is 3 people.
A: Thank you for your question. The dimensions of the pool are 103" (L) x 65" (W) x 22" (H).