Sony Noise-Cancelling True Wireless Bluetooth Earbuds - WF-1000XM4

Hi derekkane, Thank you for your review. We're sorry to hear that you're facing difficulties fitting the earbuds in your ears, and using the active noise cancelling. We recommend following these guides on how to wear the unit properly: https://cutt.ly/l1OTdPl & https://cutt.ly/s1OTkm4. And if the noise cancelling effect isn't sufficient follow this one: https://bit.ly/3uh7frP. You may also reset and initialize the unit and test it once more: https://bit.ly/3pV8aNe & https://bit.ly/3zuyZuM. If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL. Sawy @Sony Support UK

Hi Not what I expected, We're sorry to hear that you find it difficult to use and about the noise cancelling issue you're having. This is usually not the case for our headphones nor the experience we want you to have. Please follow the troubleshooting steps on the link below if the Noise Canceling effect is weak or not working: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265207 If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: And if you find it difficult to use, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony headphones by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. Thank you for sharing your feedback. Regards, Sam

Hi El69, Thank you for your review. We're sorry to hear that the touch sensor works unexpectedly. Follow the steps in this link to troubleshoot the issue: http://bit.ly/3F8nJJ3 If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL Elshahat @Sony Support UK

Hi Grucha, We regret to hear that the fit and sound quality did not live up to your expectations. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes. To obtain a comfortable and stable fit, try the following. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. By downloading the Sony Headphones Connect app you will have the option to customized and fine-tune your music using the built-in Equalizer to ensure optimal listening experience. You can also find additional steps on this link for low-sound quality issues: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239083.html For further assistance, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US. Sincerely, Sam

Hi Mlogic, Thank you for your feedback. We're glad to learn that you liked the headphones, and we're so sorry that you got the wrong colour. If you purchased them from our website, we recommend getting in touch with our sales team to assist you using the following details: -Email: storesupport.en@sony.com -Phone number: +44 (0) 207 365 0054. -Or through the chat service on our website: https://bit.ly/3prZDQQ If you need any assistance, you can contact us using this link: https://bit.ly/2NwYLXL. Hana @Sony support UK

Hi patbar, we regret to hear that the battery drains within 45 minutes. This is definitely not the experience we'd like you to have. Allow us to help and turn this into a better experience. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely, Erin

Hi Hazzas, Thank you for your review. We're glad to hear that you're enjoying your WF-1000XM4 and hope you continue to enjoy it for years to come. We're happy to welcome you into the Sony family! If you need any assistance, in the future, you can contact us using this link: https://bit.ly/2NwYLXL Omnia @Sony Support UK

Hello KJCstorm, That's great! We are glad you like your new Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent

Hi AbraS03, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin

Hi, Thank you for your review. We appreciate your valuable feedback of course and we've passed it along to the proper channels to be taken into consideration. We also appreciate your time sharing this feedback, we take into consideration all feedback to improve the performance and quality of our products to suit your needs. Regarding the disconnection issue, please ensure that your headphones are running on the latest software version by following this link: http://bit.ly/3acKE5C. Also, you can follow the troubleshooting steps here: http://bit.ly/3qtxpX2 If the issue is still disrupting you, we'd love to offer extra assistance. Feel free to contact us by following this link: https://bit.ly/2NwYLXL, we will gladly assist you further. Mennah @Sony Support UK

Hi Kristi, We regret to hear you and your husband are having an issue with our WF-1000XM4 wireless in-ear headphones. These headphones come with different sizes of earbud tips. If the units are still with you, we recommend changing the earbud tips to ones that fit more snugly in your ears and wear them correctly. For more details, please visit the links below: - https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html - https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: Sincerely, Vincent

Hi Mike, we're glad you like the sound quality of our industry-leading noise canceling earbuds. We're sorry to hear that you have an issue with the comfort and touch control of your SONY unit. Please change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. Please follow this link for more details: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html For touch control issues, please follow this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00268907 If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl

Hi Khrome, We're sorry to learn that you're experiencing difficulty fitting the headphones. We recommend checking our "How to wear our WF-1000XM4” here: https://bit.ly/2Zl14aE. We also recommend trying different combinations of the supplied eartips to get the best fit as clarified here: http://bit.ly/3TDvcnC. Moreover, we appreciate your time sharing this feedback, we take into consideration all feedback to improve the performance and quality of our products to suit your needs. Don't hesitate to reach out to us over the phone, chat support and email using the details here: https://bit.ly/3xPUapp to provide us with any further feedback you may have, we’re always delighted to hear from our customers. Mennah @Sony Support UK

Hi Coco, While we're glad you like the great sound quality and noise cancelling feature, we regret to hear you're having some issues with the fit even after tying out an assortment of earbuds in various sizes. I would recommend following the additional guidelines and instructional video on the link below to ensure the best fit and prevent the headsets from falling out. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839#wearing If you've already followed the guidelines and change the eartips to another size and it still didn't resolve the issue, then this might not be the suitable earbuds for you. If you're looking for a replacement, I'd highly recommend checking out our other truly wireless earbuds. You may visit this link from our website for more information: https://electronics.sony.com/audio/headphones/c/truly-wireless We also regret to hear that the charging case has stopped working. Please follow the troubleshooting steps on this link to resolve the issue. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265210 For further assistance, please contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US. Regards, Sam

Hi rumble329, We're happy to hear this feedback! Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam