Sony Noise-Cancelling True Wireless Bluetooth Earbuds - WF-1000XM4

A: Hi, David! Regarding your question about the Sony Noise-Cancelling True-Wireless Earbuds - WF-1000XM4: You can use these earbuds, or the AirPods Pro, on either Android or iPhone smartphones. If you have any additional questions, please do not hesitate to contact MyTGTtech at 877-698-4883 every day, between 7am-11pm CST.

A: Apple requires companies to pay a licensing fee to have that on packaging and to have products promoted as iPhone accessories so the logo just comes with that. It doesn't mean only for iPhone.

A: Hello David, Thanks for reaching out, and we are sorry for the confusion. Aside from the iPhone/iPod, the WF-1000XM4 will perfectly work with Android devices that support the A2DP (Advanced Audio Distribution Profile) Bluetooth profile for wireless headphones and speakers' playback. ref: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000240431.html Should you need more technical information, please feel free to email us at socialsupport@am.sony.com with the following details so we can best assist you. Name: Target Username: Model Number: Issue: Telephone Number: Thank you so much for your purchase and for choosing Sony! Best regards, Romeo Sony Social Support

A: Great question, Valerie ann. The WF-1000XM4 features an IPX4 water-resistance rating (Protection assured against water splashing from any angle, excluding the sound conduit (sound exit tube), ventilation holes and microphone holes in the unit (two locations) of the headphones. Regards, Erin

A: Hi, Valerie ann! Regarding your question about the Sony Noise-Cancelling True Wireless Bluetooth Earbuds - WF-1000XM4: These have an IPX4 waterproof rating, meaning it is waterproof against "splashing water from any direction". If you have any further questions, please don't hesitate to contact MyTGTtech at 877-698-4883 every day, between 7am-11pm CST.

A: Hi, AnnaMae! Regarding your question about the Sony Noise-Cancelling True Wireless Bluetooth Earbuds - WF-1000XM4: Good news, these are compatible with any device supporting Bluetooth and have phenomenal audio quality as well! If you have any additional questions, please do not hesitate to contact MyTGTtech at 877-698-4883 every day, between 7am-11pm CST.

A: Hi AnnaMae, thank you for your question. The WF-1000XM4 along with all Sony Bluetooth headphones, is fully compatible with the Apple devices. Good news is, you can customized to fine-tune your music by downloading the Sony Headphones Connect app. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Regards, Erin

A: Hi Barsmith, Thanks for reaching out to us with your concern. We're so sorry if the earbud tips got stuck in your grandson's ears occasionally. Make sure to attached them properly before wearing them. If the earbud tips are not attached completely, they may come off the earbud and adversely affect the sound quality, noise canceling performance, and wearability. To protect the earbud tips from quick deterioration, follow the precautions on this link to continue using them: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241098.html We do have good information and an instructional video as well that shows how to correctly attach the tips: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262453 Regards, Jess

A: Hi Abbi, thanks for your question. This unit requires the A2DP Bluetooth profile for Bluetooth audio playback. You need to check if your adapter supports the same profile to work with these earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Hope this helps. ~Earl

A: Hi Alexa, Great News! Yes, the WF-1000XM4 Wireless Noise-Canceling Headphones is water resistant with IPX4. The water resistant performance of the headset is based on measurements performed by Sony under the conditions described from this link: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000240497.html Note that malfunctions resulting from water immersion caused by customer misuse are not covered by the warranty. Thank you for the inquiry! Jay

A: Hi Nana, Thanks for your inquiry! When you hear a ring tone, tap the touch sensor on the left or right unit of the headset twice (with an interval of about 0.3 seconds) to answer a phone call. For more details about hands-free calling function, please refer to this link: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241106.html Regards, Sam

A: Hi mel, Yes. Our WF-1000XM4 wireless in-ear headphones are compatible with Android smartphones and tablets and other devices that support the Bluetooth A2DP. They are ournew Integrated Processor V1 that delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging. Hope this helps! Vincent

A: Hi, Chris! Regarding your question about the Sony Noise-Cancelling True Wireless Bluetooth Earbuds - WF-1000XM4: Sale prices are valid Sunday through Sunday of the current week, with sale prices ending at 11:59PM pacific time. If you have any additional questions, please do not hesitate to contact MyTGTtech at 877-698-4883 every day, between 7am-11pm CST.

A: Hi Gabriella, Thank you for the inquiry! To use your headphones for video calls on your computer, you need to make sure that the Speaker and Microphone settings are set correctly. Otherwise, the voice of the other party may not be heard or the other party may not hear you. For more details, please check this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00250089 I hope this helps! Jay