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The Simple Truths of Service - (Ignite Reads) 2 Edition by Ken Blanchard & Barbara Glanz (Hardcover)

The Simple Truths of Service - (Ignite Reads) 2 Edition by  Ken Blanchard & Barbara Glanz (Hardcover) - image 1 of 1
The Simple Truths of Service - (Ignite Reads) 2 Edition by  Ken Blanchard & Barbara Glanz (Hardcover) - image 1 of 1
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About this item

Specifications

Edition: 2 Edition

Number of Pages: 128

Genre: Business + Money Management

Series Title: Ignite Reads

Format: Hardcover

Publisher: Simple Truths

Author: Ken Blanchard & Barbara Glanz

Language: English

Street Date: November 6, 2018
TCIN: 54015135
UPC: 9781492675457
Item Number (DPCI): 248-23-1771

Description

The Simple Truths of Service is a customer service classic that will grab your heart and not let go! More than five million people have been touched by this story. Have you?

Your competitive edge in today's business environment is in how your customers are treated. If you want to succeed, then it's time to get creative about customer service! The Simple Truths of Service is an unforgettable true story about a very special young man who takes a chance and changes the culture of a grocery store. Each and every member of your team will be coming up with their own ideas of how to deliver that extra special service after they read this book.

Johnny is young man living with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. He puts his own personal signature on each and every interaction. Read about Johnny and other great customer experience stories that will have your customer service team bursting with new ways to make your company stand out from the crowd.

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