A: I'm sorry to hear that you experienced staining with your Paint Brush Pens. Although Crayola washable products are water-based and designed to wash from skin and nearly all children's clothing, the dyes and pigments included in Crayola washable products react differently to various skin types, depending on a person's body chemistry. Normally, Crayola washable products can be removed from the skin by washing with soap and water. If you are unsuccessful with soap and water, try using baby wipes, baby oil or make-up remover. Since Crayola washable products are water-based, you may find that keeping the area moist with water will help to lift the stain. If you should need further assistance, please feel free to contact us at 1-800-CRAYOLA.
A: Thanks for reaching out! Although the exact ingredients in our products are proprietary, we can provide a list of the most common ingredient requests NOT FOUND in products currently manufactured by Crayola. This list does not apply to licensed products, such as Crayola-brand bath, personal care, or food items, which are manufactured by licensing partners. Please check the back of packaging for manufacturer details or contact us with any questions. Since multiple Crayola products are produced in the same manufacturing facilities and on the same machinery, there is a slight chance of cross-contamination. While the protocols we follow are proprietary, I can confirm the machinery used to manufacture Crayola products is cleaned between production runs in a manner that meets or exceeds all regulations. Casein Eggs & Egg Shell Fish & Shellfish *Latex (including Erasable Colored Pencil Erasers) Milk Nut & Nut Oil Peanut Red Dye #40 Sesame & Sesame Oil Tree Nuts Whey *Latex - It is possible that latex gloves may have been worn during the manufacture and distribution of raw materials, components or finished goods. If you should need further assistance, please contact us at 1-800-CRAYOLA. Hope you have a colorful day!
A: Thanks for your question, Sudha! The Paint Brush Pens are not refillable. We hope this helps!