Head & Shoulders Clinical Strength Anti-Dandruff Shampoo for Intensive Itch Relief from Malassezia with 1% Selenium Sulfide - 13.5 fl oz

Thank you for taking the time to let us know about your encounter with our Head & Shoulders Clinical Strength Dandruff Defense Intensive Itch Relief Shampoo. Our apologies that you are unhappy with the scent especially after finding relief after 20 years . When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person. Consumer feedback is always taken into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of Head & Shoulders Team. Please give us a call at (800) 723-9569 or send an email through our Contact Us page, so can assist you further.

It is good to read that our shampoo helped with your husbands dandruff. We’re very sorry you’re unhappy with the scent of our Clinical Strength Anti-Dandruff Shampoo for Intensive tch Relief. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We always take consumer feedback into account when making changes or designing future products, so I'll be sure to share your comments on this with the rest of our team.

Thank you for taking the time to write to us and for sharing your review. We’re very sorry this shampoo left you hair smelling like burnt rubber. We understand how upsetting something like this can be. Because we want to ensure your comments get the attention they deserve, we’d like to collect some additional information. I'm also sharing the details you provide with both my Safety Team and the rest of my Team. Please know, safety is our top priority and all our products are thoroughly evaluated to be safe when used as directed. We recommend discontinuing use of the product. We may re-contact you to request further information. Also, please keep the product for 2-3 weeks in the event we may need to retrieve it. A case has been made about this issue 20701723. Please contact us at (800) 723-9569, so that we can further assist you.

Hi Ameade, We appreciate your concern and want to assure you that our hair care products do not cause or speed up hair loss. A great deal of work has gone into the development and testing of all our products to ensure they are safe for use. Additionally, we have extensive quality controls in place and our products are used by millions of people every year. Hair loss is normal and is a continuous process. Hair goes through a natural cycle of growth where each hair grows long, falls out, and is replaced by a new hair. Please contact us at 1-800-723-9569, reference case #20674731, we would like to speak with you more about your concern.

We’re very sorry you’re unhappy with your purchase. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so I'll be sure to share your comments on this with the rest of our team.

We’re very sorry you’re unhappy with your purchase. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so I'll be sure to share your comments on this with the rest of our team.

We’re very sorry you’re unhappy with your purchase. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so I'll be sure to share your comments on this with the rest of our team.