Njk28 - 3 months ago
originally posted on Kingsford.com
The whole concept of match-light charcoal would mean that one doesn't have to use anything but a match to light it, right? Apparently not this stuff, where marketing must have gotten a bit too confident for the development team to back up that claim. A half pack of matches, a good 3 minutes of a hand lighter, and a few fistfuls of newspaper were wholly insufficient to generate even the slightest flame from these dudes. It should be noted, this was a just-opened package. Oh, you say the charcoal needs to be stored inside, per the useless YouTube tutorial? Great, except a) I'm not storing anything this supposedly flammable in my house, and b) that advice is nowhere on the bag. Prospective buyer, do yourself a favor: get a gas grill or a chimney and some real charcoal. If you're going to spend a half hour prepping a grill, may as well make it worth it.
1 reply from The Kingsford Team team - 3 months ago
Thank you for the opportunity to address this issue with you, and we're sorry that our Match Light Charcoal failed to light. Many factors could lead to your charcoal not igniting as expected, including a tear or small opening in the bag or exposure to moisture or heat. We’re grateful for your business and want to bring back your confidence in our products. Please call us at 800-232-4745, mentioning the reference number 220823-000160.