True Bluetooth Wireless Earbuds - heyday™

A: Hi, Beth! Regarding your question about the HP 11.6" Stream Laptop Windows 10S, 13hr Battery Life (11-ak0035nr): Unfortunately as this is a Windows Stream laptop you can only download programs off of the Microsoft Store, which does not have the Zoom app. If you have any additional questions, please do not hesitate to contact MyTGTtech at 877-698-4883 every day, between 7am-11pm CST.

A: Hi, luis ayala! Regarding your question about the heyday? True Wireless In-Ear Headphones: Seeing as how it is only present on your phone that indicates that's where the issue lies. That being the case I would recommend restarting the phone firstly, then if the issue is still present I would remove or forget the device from your phones bluetooth list and re-pair it. If you have any additional questions, please do not hesitate to contact MyTGTtech at 877-698-4883 every day, between 7am-11pm CST.

A: You honestly cant, I have the same issue and I would think it's because the audio from your laptop is way more smoother than your other device. That's all really.

A: HI Tiffany, another suggestion, ensure your earbud case is fully charged. If a reset does not fix the problem, lightly press and hold down the touchpads of the earbuds (where the microphone hole is) while they are sitting in the case. After a few moments, both earbud LEDs should flash red and white, indicating that they are ready for pairing. Thank you!

A: Hi Tiffany, thanks for reaching out about True Bluetooth Wireless Earbuds - heyday™. For this issue, you can try unpairing the earbuds and then repairing them again. If that does not resolve the issue, then a reset may be needed. To perform a reset, place the earbuds in the charging case and press the reset button of the charging case. After 6 seconds, the earbuds will turn on and off again, indicating the reset. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Great question! These are compatible with Samsung phones as long as they have Bluetooth. I hope this helps! - Shelly

A: Great question! These are compatible with Samsung phones as long as they have Bluetooth. I hope this helps!

A: Hello, Barb! We're sorry to hear you're having some trouble with your True Bluetooth Wireless Earbuds. Please reach out to us at customersupport@gemsfindyours.com for further assistance. We look forward to hearing from you!

A: Hi, barb! Regarding your question about the heyday? True Bluetooth Wireless Earbuds: Please give us a call at the number below and we can help! If you have any further questions, please don't hesitate to contact MyTGTtech at 877-698-4883 every day, between 7am-11pm CST.

A: Hi, Tia! Regarding your question about the heyday? True Wireless Earbuds: This typically means you are in pairing mode, meaning you are ready to connect to your device. You would then scan from your device to complete the pairing. Give us a call at the number below and we can help! If you have any additional questions, please do not hesitate to contact MyTGTtech at 877-698-4883 every day, between 7am-11pm CST.

A: Hello, Tia! Great question! That means your earbuds are in pairing mode and are ready to pair. Please follow the instructions you received with your earbuds for further assistance with pairing them to a device.

A: Hello! To pair the earbuds to your device, open the case and remove both earbuds. The earbuds will start to flash red and white, which means they are ready to pair. Then, use the Bluetooth settings on your device to pair with Heyday Earbud 05. When the earbuds have paired, they will turn white for five seconds and then fade. If you need to reenter pairing mode, put both earbuds back into the case. Leave the lid on the charging case open and hold the reset button on the back for 3 seconds. Then start at step 1 again.

A: Take them out and press the button on the side of the case (by charger port) and then go to the bluetooth settings on phone and select them.

A: Please follow these troubleshooting steps to reset your earbuds. To reset your earbuds, please follow these troubleshooting steps: Hold the power button for approximately 10 seconds to perform a reset. Alternatively, place the earbuds into the charging case and then remove them for a "soft" reset. Another method is to fully drain the battery, then recharge and turn them back on. Ensure that your earbud case is fully charged. If holding the power button doesn't resolve the issue, try lightly pressing and holding down the touchpads of the earbuds while they are in the case. After a few moments, both earbud LEDs should flash red and white, indicating they are ready for pairing. If the problem persists, please consider the possibility of water damage, as our product is not waterproof. If your earbuds get wet, dry them as much as possible with a towel or napkin. Additionally, remember to dry the sweat from the earbuds after each workout. If you have followed these troubleshooting steps and water damage is not a concern, it is likely that you have a defective product. Please return it to Target for a refund or exchange. We apologize for any inconvenience and are here to assist you. For further inquiries, please feel free to contact us at customersupport@gemsfindyours.com. Thank you for your understanding.

A: Hi VL, thanks for reaching out about True Wireless Bluetooth Earbuds - heyday™. These earbuds do not have active noise cancellation. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi keira - Thank you for reaching out. Please give us a call at 877-698-4883 every day, between 7am-11pm CST. I hope this helps. - Amelia

A: Hi Cathy, thanks for reaching out about the True Bluetooth Wireless Earbuds - heyday™. The True Bluetooth Wireless Earbuds rating is IPX5 sweat-resistant and is considered water-resistant, sweatproof, rainproof, or splashproof but not as fully waterproof. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7 am-11 pm CST.