Product Quality - 1 year ago, Verified purchaser
I initially made the purchase with such excitement for my grandson's Christmas gift. After assembly, ready to wrap with a bow and place under the tree, the lights did you not work. I ordered a second scooter, just to receive a scooter that appeared to be used and had filthy, sticky, greasy matter on the inside of the base of the scooter where the handle bar is inserted. Unable to complete installation, as a consumer it's unfortunate that I invested in a business when the product does not meet expectations.
1 reply from NextSport team - 1 year ago
Hi - We're so sorry to hear of this very unfortunate experience you had with our GOMO 3 Wheel scooter. As the manufacturer, we would like to send you another replacement as this is definitely not a normal situation and we would love the opportunity to make this right and have you as a satisfied customer! Our GOMO 3 Wheel is a super fun scooter for kids and we want your grandson to experience that. Could you please reach out to us at firstname.lastname@example.org and reference this review in your email to us? We will respond as quickly as possible. Thanks so much! Best-Tami - Nextsport Customer Care