Q&A(22)


Q: I purchased a cute green 21" Hardside carry-on suitcase by Open Story. I could not the find instructions to re-set the lock code which were suppposed to be located inside the suitcase. I looked all through the various pockets.

submitted by Jean Klein - 1 year ago
  • A: Hello Jean 1) The combination is preset to 0-0-0 2) Press down the reset button with a tool such as a pen, all the way until you hear a click sound. 3) Turn the dials to set your own unique combination 4) Slide the button to the right so the reset button pops back out.

    submitted byOlivet Guest Relations - 1 year ago
    Brand expert
  • A: I wonder how safe it is to be resettable from the outside. Anyone can reset and open

    submitted byYC - 4 months ago
  • A: It's secure. It is ONLY resettable from the original 000, (and when unlocked). Once you change the factory setting to your personal digits, the reset won't work when locked. Remember your digits!

    submitted bySmittenMitten - 2 months ago

Q: How to change lock combination?

submitted by ltjd - 7 months ago
  • A: I guess there is a reset button right outside next to the combination lock. i wonder how safe it is if it's resettable from the outside with just that button.

    submitted byYC - 4 months ago
  • A: Hi - Thank you for your inquiry. Our Guest Relations agents will be happy to check into getting you a replacement manual or help from our vendor. Please give them a call at 800.440.0680. - LeAnn

    submitted byLeAnn - 6 months ago
    Target staff support

Q: Has anyone experienced issues with using this as a carry-on since it's 3/4" deeper than most airline regulations?

submitted by - 2 years ago
  • A: My daughter has taken this on 2 flights this year and has had no issues with this passing as a suitable "carry on" nor had issues storing it in the above-seat storage compartments.

    submitted byMammaMia - 1 year ago
  • A: Hello - Many guests have successfully carried this piece of luggage on airlines, hope this helps with your question. Thanks,

    submitted byMD - 2 years ago

Q: Does this come with the battery to charge your phone or do you have to “bring your own battery?”

submitted by TravelingGuy87 - 3 years ago
  • A: You bring your own battery. There is a pocket inside to place your source.

    submitted byemilyk33 - 3 years ago
  • A: Hi TravelingGuy87 - Travel with confidence with the 21-Inch Hardside Spinner Suitcase from Open Story! The battery to charge your phone isn't included. Thanks for asking! - Vanessa

    submitted byVanessa - 3 years ago
    Target staff support

Q: Can you fit a garment bag in this suitcase? (for suits, dresses, etc) If so is there an internal hook to do so?

submitted by WorldTravel4578201 - 3 years ago
  • A: I don't see an internal hook inside. I wouldn't think a garment bag will fit.

    submitted byemilyk33 - 3 years ago
  • A: Hi WorldTravel4578201 - Thanks for checking out this colorful suitcase! The interior dimensions are 20" H x 14" W x 9.75" D. It can hold a variety of items. We hope this helps with your decision! - Dee

    submitted byDee - 3 years ago
    Target staff support

Q: Do you know the interior capacity in liters?

submitted by Mike - 3 months ago
  • A: Hello Mike - Thank you for looking at our Hardside Carry On Spinner Suitcase by Open Story™. The maximum interior capacity is 43 liters. Happy shopping! - Joe

    submitted byJoe - 2 months ago
    Target staff support

Q: How you doing I got this luggage for a gift and the zipper got a torn can you guys replace it What number can I call

submitted by Zipper - 4 months ago
  • A: Hello Zipper - This is a great question! Please reach out to our Guest Relations department at 800-440-0680 and we can further assist you with this! Have a great day. - Channing

    submitted byChanning - 3 months ago
    Target staff support

Q: The cover label says detachable laundry bag. Nothing inside detaches. Am I missing the laundry bag?

submitted by Lisa - 6 months ago
  • A: Hi Lisa - There is a removable laundry bag in a side pocket within the suitcase. If it's missing please reach out to us at 1-800-910-6874 so we can help! - Joe

    submitted byJoe - 6 months ago
    Target staff support

Q: warranty info? mine cracked near the handle.

submitted by Rico ant killer - 1 year ago
  • A: Hello - Please reach out to our customer service team so that we can assist you with the warranty claim. Submit your info via https://www.olivetintl.com/customer-service/

    submitted byOlivet Guest Relations - 1 year ago
    Brand expert

Q: What are the two elastic toggles that are on the right side of the inside left for?

submitted by Lisa - 1 year ago
  • A: Hello Lisa, You will be able to roll up the interior mesh pocket and those toggles will secure that "roll" so that you can more easily access and pack the left side of the case. We hope this information helps. Thanks, happy traveling!

    submitted byMD - 1 year ago

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