Jetson Pixel Hoverboard - White

A: Dear Valued Customer, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by the missing charger in your hoverboard order. This is not the level of service we aim to provide to our customers, and we deeply regret that you experienced this issue. Please contact us at 1 (844) 585-7462, available from 9 am to 5 pm EST, so we can resolve this matter promptly. We truly appreciate your understanding and patience, and we are committed to ensuring your satisfaction. Best Regards, Customer Service Team at Jetson

A: We're terribly sorry to hear this, and we want to help! Please contact us at reviewresponse@ridejetson.com so that we can gather some additional information in order to better assist you!

A: Dear Valued Customer, Thank you for reaching out! The Jetson Pixel Hoverboard has a maximum run time of up to 40 minutes, though actual run time may vary depending on usage and conditions. We do not recommend charging the hoverboard for an entire day, as the standard charging time is approximately 5 hours. We would like to further investigate this matter, please reach out to our Customer Support team at 1‑844‑585‑7462, Monday through Saturday from 10 AM–6 PM EST, and we will be happy to assist you. Best Regards, Customer Service Team at Jetson

A: Dear Valued Customer, We apologize for the inconvenience. The Jetson Pixel Hoverboard does come with a charger. If you did not receive yours or need assistance, please reach us at our toll-free number, 1-844-585-7462, Monday through Saturday from 10 AM–6 PM EST. We're committed to ensuring your complete satisfaction and will strive to meet your needs to the fullest extent. Best Regards, Customer Service Team at Jetson

A: Dear Valued Customer, Thank you for reaching out with your question about the Jetson Pixel Hoverboard! The board is crafted to accommodate beginners, and to help new riders, it includes a user manual with detailed guidance. Additionally, we have a helpful video guide available at the following link: https://www.youtube.com/watch?v=xkbD-s0RcWM. If you have any further questions or need assistance, don’t hesitate to contact our customer service team at 1 (844) 585-7462, available daily from 9 AM to 5 PM EST, or email us at help@ridejetson.com. We’re here to help you get the most out of your riding experience! Best Regards, Customer Service Team at Jetson

A: Dear Valued Customers, Yes, the Jetson Pixel Hoverboard can be used on carpet, but its performance may vary depending on the type of carpet. On low-pile carpets, it should work relatively well, though you might notice reduced speed and responsiveness. On high-pile or thick carpets, the hoverboard might struggle due to increased resistance. For the best experience, it's recommended to use the hoverboard on smooth, flat surfaces like hardwood floors, tiles, or pavements. We hope this information helps! For further inquiries or assistance, please reach us at our toll-free number, 1 (844) 585-7462, available from 9 am to 5 pm EST. We are more than happy to assist! Best Regards, Customer Service Team at Jetson

A: Dear Mary, Thank you for reaching out! Yes, the Jetson Pixel Hoverboard can be converted by adding a JetKart attachment with a seat. To ensure you get the right JetKart for compatibility, please feel free to contact us at 1 (844) 585-7462 between 9 AM and 5 PM EST. We’ll be more than happy to assist you with any questions or help you find the perfect fit. Best Regards, Customer Service Team at Jetson

A: Dear Valued Customer, Thanks for reaching out! Yes, the Jetson Pixel Hoverboard works great on concrete. It performs best on smooth, flat surfaces like concrete, which actually helps maximize both speed and run time. With up to 40 minutes of ride time and a top speed of 9 mph, it should handle your 2 km school commute perfectly. For any inquiries or further assistance, feel free to contact us at our toll-free number, 1 (844) 585-7462, Monday through Saturday from 10 AM–6 PM EST. Best Regards, Customer Service Team at Jetson

A: Dear Valued Customer, Thank you for reaching out! The Jetson Pixel Hoverboard comes with a UL Listed charger, 100–240V. We hope this information helps. For any further inquiries or assistance, please feel free to contact us at 1 (844) 585-7462, available from 10 AM–6 PM EST — we’ll be glad to help! Best Regards, Customer Service Team at Jetson

A: Dear Bianca, Thank you for reaching out! The model number for the Jetson Pixel Hoverboard charger is PJPIXHB-CH. Unfortunately, it is currently out of stock at the moment. We recommend reaching out to one of our team members so we can explore possible resolutions and check the availability of this charger for you. Please give us a call at our toll-free number, 1 (844) 585-7462, available from 10 AM–6 PM EST. We’ll be happy to assist you! Best Regards, Customer Service Team at Jetson