Lansinoh Hands-Free Lightweight & Portable Wearable Breast Pump

Hello Yami, thank you for sharing your feedback! Adjusting to a new pump can take time, especially if you're switching from a different model your body has already adapted to. When using our DiscreetDuo, we recommend wearing a bra that securely holds the pump in place and maintains proper nipple alignment, which is crucial for comfort and performance. We recently launched our new Kindred Bravely for Lansinoh Nursing & Wearable Pumping Bra which is specifically designed for this. Adjust the pump within the bra as needed to ensure the right compression for an effective pumping experience. Additionally, it's important to check that you're using the correct flange size, as this can significantly impact the pump's performance. If you are using too big or too small of a flange, it will impact the suction of the pump. If you need help finding the right flange size, please send an email to customerservice@lansinoh.com. Thank you.

Hi there, we are sorry to hear about your experience. Since breast pumps are personal hygiene items, the warranty does need to be processed through us directly. Stores are unable to accept these types of returns. Our Customer Service team will be happy to assist you. If you have not done so already, please send an email to customerservice@lansinoh.com. Thank you.

Hello Kj, we are sorry to hear that you are not fully satisfied with your Wearable Breast Pump. If you have any questions or would like additional assistance, please send an email to customerservice@lansinoh.com. Thank you.

Hello Sarah, We are sorry to hear about your experience with our Wearable Breast Pump. Pumping requires a tremendous amount of work, and we definitely aim to make that work easier. The situation you describe is not typical, so we would like to investigate the product you received. We have forwarded this review along with the contact information that you have provided to our Consumer Affairs team. They will reach out to you directly to assist you further.

Hello Julia, We are sorry to hear about your experience with our Wearable Breast Pump. Pumping requires a tremendous amount of work, and we definitely aim to make that work easier. The situation you describe is not typical, so we would like to investigate the product you received. We have forwarded this review along with the contact information that you have provided to our Consumer Affairs team. They will reach out to you directly to assist you further.

Hi there, thank you for taking the time to provide your feedback. We are sorry to hear about your experience. We have sent your information along with your review to our Consumer Affairs team so they can assist you further. We look forward to working with you.

Hello Vanessa, We're sorry to hear about your experience and appreciate your feedback. Proper suction is essential, and it sounds like the pump may not be achieving the right compression. We recommend using our new Kindred Bravely for Lansinoh Nursing & Wearable Pumping Bra, designed specifically to help secure the pump in place. Ensuring your nipple is centered and using the correct flange size are also key steps for maintaining a proper seal. If you need further assistance from Consumer Affairs, please reach out to wecare@lansinoh.com.

Hello JH, We're sorry to hear about the experience you've had with your pump. All of our electric breast pumps are covered under a 1-year motor warranty, and we’d like to help resolve this for you. If you haven’t already, please reach out to us at wecare@lansinoh.com so we can investigate the issue and get things sorted out. Thank you for sharing your feedback.

Hello JH, We're sorry to hear about the experience you've had with your pump. All of our electric breast pumps are covered under a 1-year motor warranty, and we’d like to help resolve this for you. If you haven’t already, please reach out to us at wecare@lansinoh.com so we can investigate the issue and get things sorted out. Thank you for sharing your feedback.

Hi M9hndrx, Thank you for sharing your experience, and we’re sorry to hear that the Wearable Breast Pump hasn’t met your expectations so far. We understand that transitioning to a new pump can take some time. Our pump is designed to accommodate various breast sizes, including larger volumes, and for the best results, we recommend wearing a bra to help secure the pump and maintain proper nipple alignment. We suggest our new Kindred Bravely for Lansinoh Nursing & Wearable Pumping Bra, which is designed specifically for a secure fit. Adjusting the pump within the bra can also help achieve the right compression for an effective pumping session. Regarding placement, we don’t recommend standing the pump upright on a countertop, as it is designed to rest on the flat side of the collection cups with the flange tunnel facing upwards. We truly appreciate your feedback, and if you have any further questions or concerns, please feel free to send them to wecare@lansinoh.com.

Hello KS, Thank you for reaching out. We're sorry to hear that the product isn't meeting your needs. We always encourage our customers to review the product details and specifications before purchasing to ensure it aligns with their requirements. For additional assistance, please reach out to our Consumer Affairs team at wecare@lansinoh.com. In the meantime, we recommend consulting with a lactation specialist or healthcare professional who may be able to provide guidance on adapting the product to better suit your needs.

Hello Jb12345, When using our Wearable Pump, we recommend pumping in an upright position—whether sitting or standing—and ensuring proper nipple alignment for optimal comfort and performance. For added support and to keep the pump securely in place, we suggest trying a hands-free pumping bra, such as our new Kindred Bravely for Lansinoh Nursing & Wearable Pumping Bra. This bra is designed to provide the right compression and stability, enhancing your overall pumping experience. Please avoid using the pump while lying down or sleeping to maintain proper orientation and performance. With that said, we would like to learn more. Please send an email to wecare@lansinoh.com and a member of our Consumer Affairs team will assist you further. Thank you.

Hello Victoria, Thank you for sharing your feedback on the Wearable Breast Pump. We're sorry to hear that the pump hasn't met your expectations. The design, including the motor placement at the top of the collection cups, is intended to balance suction and portability, which can make it slightly more noticeable under clothing. While some movement is possible, maintaining a stable position during use helps prevent shifts that might affect suction. We understand that each mom's needs are unique, and we're always here to offer guidance on getting the best results from your pump. If you need any further assistance, please send an email to wecare@lansinoh.com. Thank you.