AT&T FAQs

Switching to AT&T is easy. And for Target guests it’s a no-brainer with this special deal worth up to $150 per line.¹ Here’s how it works.​

✓ For a limited time, switch to AT&T and get $150 in bill credits for each line you switch.¹ For example, if you have a family of four, that’s up to $600 in bill credits.

✓ Existing AT&T customers get $100 in bill credits for each new line through Target.²

✓ Need to upgrade your existing AT&T line? You can get $50 in bill credits per upgraded line for being a Target guest and an existing AT&T customer.​³

​And don’t forget, if you trade in your old device when you switch to AT&T, you’ll save even more. Build your cart to see how much your device is worth at trade-in​.

Switching phone carriers can feel overwhelming. We’re here to put you at ease. Read our  step-by-step guide on how to change your cell phone carrier and make a smooth transition to AT&T .​

Whether you’re calling in or switching online, remember to have this information ready for a seamless switching experience:​

✓ Account holder’s Social Security number.​

✓ The 9–18 digital account number from your current carrier.​

✓ Passcode or PIN, if applicable, for your current carrier account.​

✓ You may need to establish or reset your PIN to complete the transfer.​

We’ll ship your new phone or SIM card. Once it arrives, you will be able to activate your service and complete your transfer.

If you’ve already signed up for this AT&T / Target deal and need help with your bill, your service, or anything else? We’re always here to help. Please call 1-866-634-0853 to speak with an AT&T expert.

****Separate your line with Safe Connections

AT&T is committed to ensuring the protections under the federal Safe Connections Act (SCA) are afforded to individuals who have survived domestic violence or other related crimes and abuse.

The SCA lets survivors separate their line and the lines of anyone in their care from a mobile account shared with the alleged abuser, or to separate the alleged abuser’s line from such an account. Line separation requests from survivors do not incur fees, penalties, deposits, and other service requirements may be waived.

Survivors experiencing financial hardship may also qualify for an emergency communications benefit for six months through the Lifeline program. For details on the Lifeline program, or to apply for Lifeline, go to www.lifelinesupport.org.

For more information on how AT&T supports survivors of domestic violence, including available service options or to request a line separation, please call 800.983.4428, go to www.att.com/survivorhelp.

1 $150 Bill Credit Offer (port) Subject to change. Avail at Target locations and online on Target.com. Purchase new eligible smartphone with 36-month 0% APR installment plan and port-in new line from an eligible third-party carrier to receive up to $150 off eligible device (max credit of up to $150 with port-in of new line). Other installment options may be available and vary by location. $0 down for well-qualified customers only, or down payment may be required and depends on a variety of factors. Tax on full retail price due at sale. Eligible Device: Any new smartphone. Req’d Wireless: The offer requires a postpaid voice and data plan starting at $75.99/mo. before discounts if new customer for single line of AT&T Unlimited Starter SL; plus, taxes and fees.  AT&T may temporarily slow data speeds if the network is busy. Value Plus, Value Plus VL, and Value Plus Unlimited plans are not eligible. Value Plus VL plan avail. in select locations only. See att.com/unlimited for current unlimited plans. Customers can activate on AT&T 55+ plan, which may be less. If you cancel wireless, credits will stop and will owe device balance. If you cancel service on any other line within 90 days of activating the line under this offer, credits will stop. Activation Fee: $35. Returns: Shipping label will be provided to exchange/refund one device per purchase up to 14 days from the shipping date of the device. Restocking fee up to $55 may apply. Bill Credits: Credits start w/in 3 bills. Will receive catch-up credits once credits start. For eligible port-in of new line, up to $150 in credits applied over 36-month period. Wireless line must be on an installment agreement, active & in good standing for 30 days to qualify. Installment agmt starts when device is shipped. Limits: Limit one credit per eligible new line. May not be combined with certain other offers, discounts, or credits. Purchase, financing & other limits & restr’s apply. Participation in this offer may make your wireless account ineligible for select other offers (including select bill credit offers) for a 12-month period. Ask rep for details.

GEN. WIRELESS SVC: Subj. to Consumer Service Agreement (att.com/consumerserviceagreement) and credit approval. Pricing, promotions, programming, terms & restr’s subject to change & may be modified or terminated at any time without notice.

² $100 Bill Credit New Line (non-port) Offer: Subject to Change. Available in select Target locations online on Target.com. Requires new line for up to $100 in credits ($2.78/mo for 36 months). Excludes new lines ported from other carriers. Requires purchase of an eligible smartphone with 36-month 0% APR installment plan. Other installment options may be available and vary by location. $0 down for well-qualified customers only, or down payment may be required and depends on a variety of factors. Eligible Device: Any new smartphone. Refurbished devices excluded. Tax on full retail price due at sale. Req’d Wireless: Must activate elig. postpaid voice & data svc (min. $50/mo. for new svc with autopay and paperless bill discount. Pay $60/mo. until discount starts w/in 2 bills. Existing customers can add to elig. current plans which may be less). Down payment may be req’d. If you cancel wireless, credits will stop and will owe device balance. If you cancel service on any other line within 90 days of activating the line under this offer credits will stop. Activation Fee: $35. Bill Credits: $100 in credits with new line. Credits start w/in 3 bills. Will receive catch-up credits once credits start. Applied monthly in equal amounts over first 36 months of agreement & will not exceed $100 for new lines. Wireless line must be on an installment agreement, active & in good standing for 30 days to qualify. Limits: One credit series per eligible new line. May not be combinable w/other offers, discounts or credits. Purchase, financing, other limits & restr’s apply. This offer may make your account ineligible for select other AT&T offers (including bill credit offers) for 12 months. Returns: Shipping label will be provided to exchange/refund one device per purchase up to 14 days from the shipping date of the device. Restocking fees (up to $55) apply on all devices and return shipping charges may apply. See www.att.com/returns. Visit a participating store for offer details.

GEN. WIRELESS SVC: Subj. to Consumer Service Agreement (att.com/consumerserviceagreement) and credit approval. Pricing, promotions, programming, terms & restr’s subject to change & may be modified or terminated at any time without notice.

³ $50 Bill Credit Upgrade Offer: Subject to Change. Available in Target locations online on Target.com. Requires upgrade of an existing line for up to $50 in credits ($5/mo. for 10 months). Purchase of a new smartphone with 36-month 0% APR installment plan. Other installment options may be available and vary by location. $0 down for well-qualified customers only, or down payment may be required and depends on a variety of factors. Tax on full retail price due at sale. Eligible Device: Any new smartphone.Refurbished devices excluded. Req’d Wireless: Must activate elig. postpaid voice & data svc (min. $50/mo. for new svc with autopay and paperless bill discount. Pay $60/mo. until discount starts w/in 2 bills. Existing customers can add to elig. current plans which may be less). Down payment may be req’d. If you cancel wireless, credits will stop and will owe device balance. If you cancel service on any other line within 90 days of activating the line under this offer credits will stop. Upgrade Fee: $35. Bill Credits: $50 in credits with upgrade of an existing line. Credits start w/in 3 bills. Will receive catch-up credits once credits start. Applied monthly in equal amounts over first 10 months of agreement & will not exceed $50 for upgrades. Wireless line must be on an installment agreement, active & in good standing for 30 days to qualify. Installment agmt starts when device is shipped. To get all credits, line must remain active and eligible service maintained for entire credit-application term. Limits: One credit series per eligible line. May not be combinable w/other offers, discounts or credits. Purchase, financing, other limits & restr’s apply. This offer may make your account ineligible for select other AT&T offers (including bill credit offers) for 12 months. Returns: Shipping label will be provided to exchange/refund one device per purchase up to 14 days from the shipping date of the device. Restocking fee up to $55 may apply.

GEN. WIRELESS SVC: Subj. to Consumer Service Agreement (att.com/consumerserviceagreement) and credit approval. Pricing, promotions, programming, terms & restr’s subject to change & may be modified or terminated at any time without notice.

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