AT&T FAQs
Questions? Find answers here.
- 1) How do I switch to AT&T and transfer my number?
Switching phone carriers can feel overwhelming. We’re here to put you at ease. Read our step-by-step guide on how to change your cell phone carrier and make a smooth transition to AT&T .
Whether you’re calling in or switching online, remember to have this information ready for a seamless switching experience:
✓ Account holder’s Social Security number.
✓ The 9 – 18 digital account number from your current carrier.
✓ Passcode or PIN, if applicable, for your current carrier account.
✓ You may need to establish or reset your PIN to complete the transfer.
We’ll ship your new phone or SIM card. Once it arrives, you will be able to activate your service and complete your transfer.
- 2) How does the AT&T and Target deal save me money?
Switching to AT&T is easy. And for Target guests it’s a no-brainer with this special deal worth up to $250 per line.¹ Here’s how it works.
✓ For a limited time, switch to AT&T and get $250 in bill credits for each line you switch.¹ For example, if you have a family of four, that’s up to $1,000 for a family of four in bill credits.
✓ Existing AT&T customers can still get $100 in bill credits for each new line.²
✓ Need to upgrade your existing AT&T line? You can get $50 in bill credits per upgraded line for being a Target guest and an existing AT&T customer.³
And don’t forget, if you trade in your old device when you switch to AT&T, you’ll earn up to $1000 per device. Build your cart to see how much your device is worth at trade-in.⁴
- 3) How can I save 20% each month by bundling AT&T wireless and internet service?
Combine AT&T wireless service with AT&T Fiber internet and save 20% each month. This deal is valid for both new and existing AT&T customers. There’s never been a better time to switch!⁵ ***
- 4) Questions about your bill? We’re here to help.
If you’ve already signed up for this AT&T / Target deal and need help with your bill, your service, or anything else? We’re always here to help. Please call 1-866-634-0853 to speak with an AT&T expert.
- 5) What is the Safe Connections Act?
****Separate your line with Safe Connections
AT&T is committed to ensuring the protections under the federal Safe Connections Act (SCA) are afforded to individuals who have survived domestic violence or other related crimes and abuse.
The SCA lets survivors separate their line and the lines of anyone in their care from a mobile account shared with the alleged abuser, or to separate the alleged abuser’s line from such an account. Line separation requests from survivors do not incur fees, penalties, deposits, and other service requirements may be waived.
Survivors experiencing financial hardship may also qualify for an emergency communications benefit for six months through the Lifeline program. For details on the Lifeline program, or to apply for Lifeline, go to www.lifelinesupport.org.
For more information on how AT&T supports survivors of domestic violence, including available service options or to request a line separation, please call 800.983.4428, go to www.att.com/survivorhelp.
© 2025 AT&T Intellectual Property, AT&T and the globe are registered trademarks and services marks of AT&T Intellectual Property and/or AT&T affiliated companies.
AT&T Wireless Offer Disclaimers:
*$1250 offer is a combination of $250 in bill credits and up to $1000 off will eligible trade-in when you buy an eligible smartphone on an installment plan and pick a qualifying wireless plan. See full offer details.
1 $250 Bill Credit Offer (port) Subject to change. Avail. at Target locations and online on Target.com. Purchase new eligible smartphone with 36-month 0% APR installment plan and port-in new line from an eligible third-party carrier to receive up to $250 off eligible device (max credit of up to $250 with port-in of new line). Other installment options may be available and vary by location.$0 down for well-qualified customers only, or down payment may be required and depends on a variety of factors. Tax on full retail price due at sale. Eligible Device: Any new smartphone. Req’d Wireless: Postpaid wireless voice & data service (min. $50.99/mo. for new svc with autopay and paperless bill discounts. Pay $60.99/mo. until discounts starts w/in 2 bills. Existing customers can add to current plan if eligible, which may be less.). If you cancel wireless, credits will stop and will owe device balance. If you cancel service on any other line within 90 days of activating the line under this offer, credits will stop. Activation Fee: $35. Returns: Shipping label will be provided to exchange/refund one device per purchase up to 14 days from the shipping date of the device. Restocking fee up to $55 may apply. Bill Credits: Credits start w/in 3 bills. Will receive catch-up credits once credits start. For eligible port-in of new line, up to $250 in credits applied over 36-month period. Wireless line must be on an installment agreement, active & in good standing for 30 days to qualify. Installment agmt starts when device is shipped. LIMITS: Limit one credit per eligible new line. May not be combined with certain other offers, discounts, or credits. Purchase, financing & other limits & restr’s apply. Participation in this offer may make your wireless account ineligible for select other offers (including select bill credit offers) for a 12-month period. Ask rep for details.
GEN. WIRELESS SVC: Subj. to Consumer Service Agreement(att.com/consumerserviceagreement).Credit approval req’d. Deposit: may apply.Limits: Purch. & line limits apply.ADDITIONAL AT&T FEES & GOVT. TAXES. Monthly AT&T Fees apply per line & include Administrative/Regulatory Cost Recovery Fee (up to $3.49) & other fees which are not government-required. Add’l one-time AT&T fees may apply. Govt. taxes are extra. See att.com/mobilityfees for more details. Usage, speed, coverage & other restr’s apply. International and domestic off-net data may be at 2G speeds. AT&T service is subject to AT&T network management policies. See att.com/broadbandinfo for details.
Pricing, promotions, programming, terms & restr’s subject to change & may be modified or terminated at any time without notice.
² $100 Bill Credit New Line (non-port) Offer: Subject to Change. Available in select Target locations online on Target.com. Requires new line for up to $100 in credits ($2.78/mo for 36 months). Excludes new lines ported from other carriers.Requires purchase of an eligible smartphone with 36-month 0% APR installment plan. Other installment options may be available and vary by location.$0 down for well-qualified customers only, or down payment may be required and depends on a variety of factors. Eligible Smartphones: Any new smartphone. Refurbished devices excluded.Tax on full retail price due at sale. Req’d Wireless: Must activate elig. postpaid voice & data svc (min. $50/mo. for new svc with autopay and paperless bill discount. Pay $60/mo. until discount starts w/in 2 bills. Existing customers can add to elig. current plans which may be less). Down payment may be req’d.If you cancel wireless, credits will stop and will owe device balance. If you cancel service on any other line within 90 days of activating the line under this offer credits will stop. Activation Fee: $35. Bill Credits: $100 in credits with new line. Credits start w/in 3 bills. Will receive catch-up credits once credits start. Applied monthly in equal amounts over first 36 months of agreement & will not exceed $100 for new lines. Wireless line must be on an installment agreement, active & in good standing for 30 days to qualify. Limits: One credit series per eligible new line. May not be combinable w/other offers, discounts or credits. Purchase, financing, other limits & restr’s apply. This offer may make your account ineligible for select other AT&T offers (including bill credit offers) for 12 months. Returns: Shipping label will be provided to exchange/refund one device per purchase up to 14 days from the shipping date of the device. Restocking fees (up to $55) apply on all devices and return shipping charges may apply. See www.att.com/returns. Visit a participating store for offer details.
³ $50 Bill Credit Upgrade Offer: Subject to Change. Available in Target locations online on Target.com. Requires upgrade of an existing line for up to $50 in credits ($5/mo. for 10 months). Purchase of a new smartphone with 36-month 0% APR installment plan. Other installment options may be available and vary by location.$0 down for well-qualified customers only, or down payment may be required and depends on a variety of factors. Tax on full retail price due at sale. Eligible Smartphones: Any new smartphone. Refurbished devices excluded. Req’d Wireless: Must activate elig. postpaid voice & data svc (min. $50/mo. for new svc with autopay and paperless bill discount. Pay $60/mo. until discount starts w/in 2 bills. Existing customers can add to elig. current plans which may be less). Down payment may be req’d.If you cancel wireless, credits will stop and will owe device balance. If you cancel service on any other line within 90 days of activating the line under this offer credits will stop. Upgrade Fee: $35. Bill Credits: $50 in credits with upgrade of an existing line. Credits start w/in 3 bills. Will receive catch-up credits once credits start. Applied monthly in equal amounts over first 10 months of agreement & will not exceed $50 for upgrades. Wireless line must be on an installment agreement, active & in good standing for 30 days to qualify. Installment agmt starts when device is shipped. To get all credits, line must remain active and eligible service maintained for entire credit-application term. Limits: One credit series per eligible line. May not be combinable w/other offers, discounts or credits. Purchase, financing, other limits & restr’s apply. This offer may make your account ineligible for select other AT&T offers (including bill credit offers) for 12 months.Return: Shipping label will be provided to exchange/refund one device per purchase up to 14 days from the shipping date of the device. Restocking fee up to $55 may apply.
⁴ iPhone 16 Series Trade-In Offer: Offers vary by device. Subject to change at any time and without notice. Requires Trade-in deal for eligible Apple iPhone 16 Series. Available in select locations. Req’s activation of a new line or an upgrade of an existing line. Discounts: Up to $1000 off on iPhone 16 Pro and 16 Pro Max, and up to $830 off iPhone 16 after 36 monthly bill credits. iPhone 16 Plus is not eligible for this offer. Purchase Requirements: Eligible smartphones must be purchased on a qualifying 0% APR 36-month installment plan, with monthly payments of up to $44.45. $0 down is available for well-qualified customers; others may require a down payment. Other installment options may be avail. and vary by account type. If you choose the optional AT&T Next Up Anytime early upgrade feature, you are responsible and will not receive any credits for the additional $10/mo. for this feature.Tax on full retail price due at sale. Activation/upgrade fee of $35 applies. Trade-in requirements: Req’s trade-in of iPhone 14 or higher or a minimum trade-in value of $290 for up to $1000 off iPhone 16 Pro and 16 Pro Max; iPhone 12 or higher or min. $130 trade-in value for up to $830 off eligible iPhone 16 series (any other iPhone or min. $35 trade-in value for up to $350 off). Only elig. iPhones will be accepted in any condition. Credits: Credits start within 3 bills and are applied in equal amounts over the installment term. If wireless service is canceled, promo credits will stop, and the remaining balance on the device must be paid. For new lines, must not cancel service on any other line within 90 days or credits may stop. Max discount will not exceed the lower of the device cost or max credit you are eligible for. If customer upgrades or pays up/off the installment agreement early, the credits may stop. Eligible Plans: The offer requires a postpaid voice and data plan starting at $75.99/mo. before discounts if new customer for single line of AT&T Unlimited Starter SL; plus, taxes and fees. AT&T may temporarily slow data speeds if the network is busy. Value Plus, Value Plus VL, and Value Plus Unlimited plans are not eligible. See att.com/unlimited for current unlimited plans. Existing customers can add to their current wireless plan(s), if eligible, which may be less. Trade-In Process: The trade-in device must be an eligible device and may not be on an existing installment plan. The trade-in must be completed within 30 days from the start of the new phone’s installment. See tradein.att.com for terms and to check if your device is eligible. Limitations and Restrictions: The offer is limited to one trade-in per qualifying purchase and one credit per line. It may not be combinable with other offers, discounts, or credits. Purchase, financing, other limits & restr’s apply.
Subj. to Consumer Service Agreement (att.com/consumerserviceagreement). and credit approval. Returns: Customers may return the new device within 14 days. A restocking fee of up to $55 may apply. Pricing, promotions, terms, and restrictions may be modified or terminated at any time without notice.
⁵ AT&T Bundle | Save 20% on Fiber with Wireless Disclaimers:
New Fiber + New Wireless:
20% Internet Savings Offer: Subj to change and may be discontinued at any time. New residential internet and wireless customers only. 20% off the monthly recurring charge for AT&T Fiber (300M or higher) when also purchasing an eligible unlimited postpaid wireless plan. Pay full plan cost for fiber plan until discount starts w/in 2 bills. Name and service address must match. Must maintain eligible services for continued receipt of 20% discount. Wireless and internet services billed separately. Customers already receiving 25% off eligible unlimited plans not eligible for 20% discount on AT&T Fiber. One discount per customer account. Employees, upgrades, and migrations to fiber not eligible. Req’d Wireless: Postpaid unlimited voice & data plan for smartphones (for new customers min. $50.99/mo. before discounts). Eligible plans: Unlimited Premium PL, Unlimited Extra EL, Unlimited Starter SL, Value Plus VL. AT&T may temporarily slow data speeds if the network is busy. Add’l fees, taxes and other charges & restr’s apply.
INTERNET OFFER: Autopay & Paperless Bill Discount: $10/mo if enrolled in both Paperless Billing and AutoPay w/ a bank account. Discount reduced to $5/mo when enrolled in AutoPay with a debit card or the AT&T Points Plus Card from Citi. No discount if enrolled in AutoPay with any other credit card. Pay full plan cost until discount starts w/in 2 bills. Must maintain valid email address to continue discount. Taxes & Fees: Up to $99 installation fee may apply, plus tax where applicable. Monthly State Cost Recovery charge which is not government-required applies in NV. OH, TX.. Taxes also apply. For one time AT&T transactional fees, see www.att.com/fees for details. Pricing subject to change. Subj. to Internet Terms of Service at www.att.com/internet-terms.
Existing Wireless adding Fiber:
20% Internet Savings Offer: Subj to change and may be discontinued at any time. Existing AT&T wireless customers on any postpaid wireless plan who add an AT&T Fiber plan (300M or higher) will receive a 20% discount off the monthly recurring charge for fiber plan purchased. Pay full plan cost until discount starts w/in 2 bills. Name and service address must match. Must maintain eligible services for continued receipt of 20% discount. Internet and wireless services billed separately. One discount per customer account. Customers already receiving 25% off eligible unlimited plans not eligible for 20% discount on AT&T Fiber. Employees not eligible.
INTERNET OFFER: Autopay & Paperless Bill Discount: $10/mo if enrolled in both Paperless Billing and AutoPay w/ a bank account. Discount reduced to $5/mo when enrolled in AutoPay with a debit card or the AT&T Points Plus Card from Citi. No discount if enrolled in AutoPay with any other credit card. Pay full plan cost until discount starts w/in 2 bills. Must maintain valid email address to continue discount. Taxes & Fees: Up to $99 installation fee may apply, plus tax where applicable. Monthly State Cost Recovery charge which is not government-required applies in NV. OH, TX.. Taxes also apply. For one time AT&T transactional fees, see www.att.com/fees for details. Pricing subject to change. Subj. to Internet Terms of Service at www.att.com/internet-terms.
Offers may not be combined with certain other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions may apply to all offers.
Existing Fiber/Copper adding Wireless:
20% Wireless Savings Offer: Subj to change and may be discontinued at any time. Existing AT&T Internet, AT&T Fiber (100M+) or Access plan customers who add an eligible unlimited postpaid wireless plan will receive 20% discount off the monthly recurring charge per voice line (up to 10 lines). Discount applied after any available Autopay and paperless bill discount. Discounts start w/in 3 bills. Name and service address must match. Must maintain eligible services for continued receipt of 20% discount on wireless. Wireless and internet services billed separately. One discount per customer account. Employees not eligible. Req’d Wireless: Postpaid unlimited voice & data plan for smartphones (for new customers min $75.99/mo. before discounts). Eligible plans: Unlimited Premium PL, Unlimited Extra EL, Unlimited Starter SL. AT&T may temporarily slow data speeds if the network is busy. Add’l fees, taxes and other charges & restr’s apply.
Offers may not be combined with certain other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions may apply to all offers.
Internet Price Offer: Autopay & Paperless Bill Discount: $10/mo if enrolled in both Paperless Billing and AutoPay with a debit card or bank account. Discount reduced to $5/mo when enrolled in AutoPay with a credit card. Pay full plan cost until discount starts w/in 2 bill cycles. Must maintain valid email address to continue discount. Taxes & Fees: Up to $99 installation fee may apply, plus tax where applicable. Monthly cost recovery charge which is not government-required applies in TX, OH and NV. Taxes also apply. For one time AT&T transactional fees, see www.att.com/fees for details. Pricing subject to change. Subj. to Internet Terms of Service at att.com/internet-terms.
Existing Wireless adding Fiber:
20% Internet Savings Offer: Subj to change and may be discontinued at any time. Existing AT&T wireless customers on any postpaid wireless plan who add an AT&T Fiber plan (300M or higher) will receive a 20% discount off the monthly recurring charge for fiber plan purchased. Pay full plan cost until discount starts w/in 2 bills. Name and service address must match. Must maintain eligible services for continued receipt of 20% discount. Internet and wireless services billed separately. One discount per customer account. Customers already receiving 25% off eligible unlimited plans not eligible for 20% discount on AT&T Fiber. Employees not eligible.
Internet Price Offer: Autopay & Paperless Bill Discount: $10/mo if enrolled in both Paperless Billing and Autopay with a debit card or bank account. Discount reduced to $5/mo when enrolled in Autopay with a credit card. Pay full plan cost until discount starts w/in 2 bill cycles. Must maintain valid email address to continue discount. Taxes & Fees: Up to $99 installation fee may apply, plus tax where applicable. Monthly cost recovery charge which is not government-required applies in TX, OH and NV. Taxes also apply. For one time AT&T transactional fees, see www.att.com/fees for details. Pricing subject to change. Subj. to Internet Terms of Service at att.com/internet-terms.
Offers may not be combined with certain other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions may apply to all offers.
Existing Fiber/Copper adding Wireless:
20% Wireless Savings Offer: Subj to change and may be discontinued at any time.Existing AT&T Internet, AT&T Fiber (100M+) or Access plan customers who add an eligible unlimited postpaid wireless plan will receive 20% discount off the monthly recurring charge per voice line (up to 10 lines). Discount applied after any available Autopay and paperless bill discount. Discounts start w/in 3 bills. Name and service address must match. Must maintain eligible services for continued receipt of 20% discount on wireless. Wireless and internet services billed separately. One discount per customer account. Employees not eligible. Req’d Wireless: Postpaid unlimited voice & data plan for smartphones (for new customers min $75.99/mo. before discounts). Eligible plans: Unlimited Premium PL, Unlimited Extra EL, Unlimited Starter SL. AT&T may temporarily slow data speeds if the network is busy. Add’l fees, taxes and other charges & restr’s apply.
Offers may not be combined with certain other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions may apply to all offers.
6AT&T Fiber Internet Disclaimers:
Price after $10/mo discount with eligible Autopay and Paperless bill (within 2 bills). Monthly State Cost Recovery charge in TX, OH, and NV applies. One time install charge may apply. Limited availability in select areas. Call or go to www.fiber.att.com to check eligibility.
INTERNET OFFER: Autopay & Paperless Bill Discount: $10/mo if enrolled in both Paperless Billing and AutoPay w/ a bank account. Discount reduced to $5/mo when enrolled in AutoPay with a debit card or the AT&T Points Plus Card from Citi. No discount if enrolled in AutoPay with any other credit card. Pay full plan cost until discount starts w/in 2 bills. Must maintain valid email address to continue discount. Taxes & Fees: Up to $99 installation fee may apply, plus tax where applicable. Monthly State Cost Recovery charge which is not government-required applies in NV. OH, TX.. Taxes also apply. For one time AT&T transactional fees, see www.att.com/fees for details. Pricing subject to change. Subj. to Internet Terms of Service at www.att.com/internet-terms.
Speeds based on wired connection. Actual speeds may vary. For more info, go to www.att.com/speed101.
$150 Target Gift Card Offer. Subject to change. For new residential customers who purchase new AT&T Fiber Internet 1000M or higher plan through Target via in store or online ($100 500M; $50 300M) Redemption Required: Upon completion of service installation, customers will be sent email or letter with redemption requirements. Redemption req’d. w/in 75 days from reward notification email or mail date. Card delivered within 3-4 weeks after redemption to customers who maintain and pay for qualifying service from activation date and through reward fulfillment. Account must be in “good standing” as determined by AT&T in its sole discretion to remain eligible for all offers. Terms subject to change or cancellation at any time without notice.
Target
Redeemable for merchandise or services (other than digital prepaid cards and American Express®, MasterCard® and Visa® gift cards and prepaid cards) at Target stores in the U.S. or Target.com, and cannot be redeemed for cash or credit except where required by law. No value until purchased. For balance information, visit Target.com/giftcards or call 1-800-544-2943. To replace the remaining value on a lost, stolen or damaged card with the original purchase receipt, call 1-800-544-2943. ©2024 Target Brands, Inc.
AT&T Internet: Subj. to Internet Terms of Service at att.com/internet-terms. Offers may not be combined with certain other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.
© 2025 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property. All other marks are the property of their respective owners.