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About this item
Highlights
- Revised and updated for the first time since original publication!
- About the Author: Jack Mitchell is the CEO of Mitchells/Richards/Marshs/Wilkes Bashford, four of the most successful clothing stores in the business.
- 302 Pages
- Business + Money Management, Customer Relations
Description
About the Book
A master of customer service reveals his proven secrets to developing long-standing relationships and customer loyalty by making business personal.Book Synopsis
Revised and updated for the first time since original publication! Here is the 200,000-copy staple, praised by Warren Buffett as "a gem ... I wish everyone at Berkshire would follow [Jack Mitchell's] advice--we would own the world." If you want to put your arms around your business and bottom line, you'll want all the updated information and practices found in the landmark business bestseller, Hug Your Customers. The only way to stay in business is to have customers; the only way to increase your profit is to attract more customer visits by providing exceptional customer service. It's that simple says Jack Mitchell. Hug Your Customers shares the hands-on practical philosophy that has allowed Mitchell and his Family of Stores to thrive and excel in today's challenging retail marketplace. Filled with accessible advice, personal case studies and tips any businessperson can use, Hug Your Customers is an energizing blueprint for customer and employee retention, increased per capita spending, and groundbreaking success.Review Quotes
"I have been a customer and a friend of the Mitchells for many years and from day one everyone has greeted my wife and me with a hug, a smile and often times a good joke! They have been a beacon--and a leader--in developing sincere and deep relationships with their clients."
"It's all about service! That's what they taught me as a sales associate at Richards in the 70's and it's what they continue to show me as a customer in the year 2000. What a pleasure buying clothing from people who make you feel like family."
About the Author
Jack Mitchell is the CEO of Mitchells/Richards/Marshs/Wilkes Bashford, four of the most successful clothing stores in the business. He and his wife, Linda, live in Wilton, Connecticut, where they raised four sons.Dimensions (Overall): 8.58 Inches (H) x 5.78 Inches (W) x .98 Inches (D)
Weight: .93 Pounds
Suggested Age: 22 Years and Up
Sub-Genre: Customer Relations
Genre: Business + Money Management
Number of Pages: 302
Publisher: Hyperion Books
Format: Hardcover
Author: Jack Mitchell
Language: English
Street Date: June 11, 2003
TCIN: 89908501
UPC: 9781401300340
Item Number (DPCI): 247-43-9746
Origin: Made in the USA or Imported
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Shipping details
Estimated ship dimensions: 0.98 inches length x 5.78 inches width x 8.58 inches height
Estimated ship weight: 0.93 pounds
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