If you believe your Visa, Mastercard, or American Express Gift Card has been lost or stolen, you'll need to notify Visa, Mastercard, or American Express. You'll be asked to provide the card number and other identifying information. If you don't have the card number, an original receipt showing the purchase of the card should suffice. If records show a value still remains on the card, American Express, Mastercard, or Visa can cancel the lost or stolen card and refund the available value to you in the form of another Visa, Mastercard, or American Express gift card. There's no fee for replacing a lost or stolen card.
- Mastercard & Visa: 1-877-867-4873 or https://mybalancenow.com/faq
- American Express: 1-833-792-5087 or https://balance.amexgiftcard.com/help
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