If your order status indicates Delivered but you can’t locate the package, it’s possible the carrier marked it delivered by accident. Carriers typically resolve this error within a day or two. Meanwhile, we recommend you check around the property, with your neighbors or your building manager.
If you’re still not able to locate your package and the carrier status isn’t updated, you can request a replacement or refund online:
- Locate the order under Purchases in the Target app or Orders on Target.com.
- Select Fix an issue, then select any items you didn’t receive.
- Follow the prompts to complete your refund or replacement request.
- Check your refund or replacement status at any time in order details. We'll also email you updates, including tracking details for replacement items.
You can also call Target.com Guest Services at 1-800-591-3869 for help.
Learn about the additional carrier services our shipping carriers offer for your Target shipments.
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