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Why do I need the item’s tag, sticker or barcode for a return with Drive Up?

It’s required for you to bring the item’s barcode to a Drive Up return. 

To process your returns, the Drive Up team member needs to identify the item(s) being returned is the correct one. The team member does this by scanning the barcode that was attached to the item when you purchased it. 

The item’s barcode can usually be found on the item’s tag, a sticker on the box or item, or on the original packaging for the item. 

If you don’t have the item’s tag, sticker or barcode, we recommend you try to return your item at Guest Services inside the store (instead of doing a Drive Up return). 

Tags don’t need to be attached to the item, and you won’t need to show us any other return receipts to complete your Drive Up return.
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