There’s not a flat rate for return shipping. Return shipping fees are based on shipping method.
Shipping may be included in the refund for qualifying return reasons.
- Eligible for shipping refund:
- Damaged / Broken upon arrival
- Not as pictured on website
- Wrong item received
- Recalled item
- Not as described / Insufficient information on website
- Item doesn’t work
- Arrived after estimated delivery date
- Missing parts
- Difficulties with assembly
- Received empty package
- Return item lost in transit
- Free replacement request
- Missing item or shipment
- No reason provided
- Poor quality
- Undeliverable
- Not eligible for shipping refund:
- Fabric doesn’t meet expectations
- Quality doesn’t meet expectations
- Wrong size
- Not compatible with existing systems
- Found lower price elsewhere
- Ordered by mistake
- Changed mind
- Doesn’t fit
- Purchased multiple items with intent to return
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