Q&A(42)
Q: does it come with filters
A: It comes with one filter to get started.
submitted byOceanmist - 8 years agoA: Does anyone knows What is the specific filter replacement I can buy ?
submitted byRuthie126 - 1 year ago
Q: I have had my PUR water filter for two months and the water is coming out very slowely, but the light is still blinking green. Does this mean I should change the filter?
A: We're sorry to hear you're experiencing slow water flow with your PUR Faucet Filter. A significant decrease in water flow can signal that it's time to replace the filter due to sediment buildup, even if the light is green or your current filter has been in use for less than three months. If you have any further questions or need assistance, please feel free to reach out to us at SocialSupport@helenoftroy.com. We're here to help!
submitted byManufacturer Tech Support - 5 months agoBrand expert
Q: What’s the PH level of the filtered water?
A: Thank you for your inquiry. Water passing through PUR Faucet Filters will not undergo any significant shift to its pH level. If you have further questions or need assistance, please feel free to contact our team at SocialSupport@helenoftroy.com. We're here to help!
submitted byManufacturer Tech Support - 6 months agoBrand expert
Q: Does this remove microplastics?
A: Thank you for your inquiry! The PUR Faucet Filtration System is not currently rated for filtration of microplastics. However, our PUR pitcher filters are rated for reduction of microplastics. For any further questions or assistance, please feel free to contact us at SocialSupport@helenoftroy.com.
submitted byManufacturer Tech Support - 8 months agoBrand expert
Q: Can this be attached to a shower head?
A: Thank you for your inquiry. The PUR Vertical Faucet Mount is designed specifically for use on standard faucets and is not compatible with shower heads. If you need further assistance, please reach out to us at SocialSupport@helenoftroy.com. We're happy to help!
submitted byManufacturer Tech Support - 10 months agoBrand expert
Q: Does it comes with a filter and how long does the filter last until I have to change it?
A: Thank you for your inquiry. Yes, the PUR Faucet Mount comes with a filter. Each replacement filter lasts for approximately 2-3 months on average, or up to 100 gallons of filtered water, depending on usage. If you have further questions or need additional assistance, please feel free to contact our team at SocialSupport@helenoftroy.com.
submitted byManufacturer Tech Support - 10 months agoBrand expert
Q: Are you still able to use hot water through the main part of this? I know it says not to use hot water through the filter. So I’m wondering if I’m still able to use hot water?
A: Thank you for your question. Yes, you can run hot water through the unfiltered side of the PUR Faucet Vertical Mount Water Filtration System, but we recommend avoiding hot water through the filter itself to maintain its performance. If you have any additional questions, please reach out to us at SocialSupport@helenoftroy.com. We're here to help!
submitted byManufacturer Tech Support - 10 months agoBrand expert
Q: Can I use this filtered water to fill my goldfish bowl?
A: Thank you for your inquiry. We recommend consulting with your vet regarding the use of filtered water from the PUR Faucet Water Filtration System for your goldfish bowl. They can provide expert advice based on your goldfish's specific needs. For further assistance, feel free to reach out to us at SocialSupport@helenoftroy.com.
submitted byManufacturer Tech Support - 1 year agoBrand expert
Q: Running water for 5 minutes every time you use it seems like a waste of water
A: Thank you for your inquiry. We recommend the initial 5-minute flush before first use to clear any loose minerals in the filter. After this, activating the filter with 5 seconds of cold water in the filtered position before each use should suffice. If you have further questions or need more assistance, feel free to reach out to us at SocialSupport@helenoftroy.com. We're here to help!
submitted byManufacturer Tech Support - 1 year agoBrand expert
Q: Will replacement filters for Model RF-3375 fit this model. I don't see a model number anywhere on the product description.
A: Thank you for reaching out to us. Yes, the RF-3375 filter is compatible with this PUR faucet mount. If you have any further questions or need assistance, feel free to reach out to us at SocialSupport@helenoftroy.com.
submitted byManufacturer Tech Support - 2 years agoBrand expert