all
scooters-hoverboards| Model | Scooter Weight | Holds Up To | Suggested Age |
|---|---|---|---|
| 2-Wheel Kick Scooter | 6 - 13 lbs | up to 143 - 222 lbs | 5 - 8+ years |
| 3-Wheel Kick Scooter | 14.25 lbs | up to 143 lbs | 3+ years |
| Pro Scooter | 7 - 13 lbs | up to 143 - 222 lbs | 5 - 8+ years |
| Electric Scooter | 21 lbs | up to 120 - 220 lbs | 8+ years |
| Self-Balancing and Hoverboards | 8 - 28 lbs | up to 176 - 220 lbs | 8 - 18+ years |
All Sizes in Inches Unless Otherwise Stated
A: Dear Valued Customer, Thank you for reaching out with your question about the Jetson Pixel Hoverboard! The board is crafted to accommodate beginners, and to help new riders, it includes a user manual with detailed guidance. Additionally, we have a helpful video guide available at the following link: https://www.youtube.com/watch?v=xkbD-s0RcWM. If you have any further questions or need assistance, don’t hesitate to contact our customer service team at 1 (844) 585-7462, available daily from 9 AM to 5 PM EST, or email us at help@ridejetson.com. We’re here to help you get the most out of your riding experience! Best Regards, Customer Service Team at Jetson
A: Dear Valued Customers, Yes, the Jetson Pixel Hoverboard can be used on carpet, but its performance may vary depending on the type of carpet. On low-pile carpets, it should work relatively well, though you might notice reduced speed and responsiveness. On high-pile or thick carpets, the hoverboard might struggle due to increased resistance. For the best experience, it's recommended to use the hoverboard on smooth, flat surfaces like hardwood floors, tiles, or pavements. We hope this information helps! For further inquiries or assistance, please reach us at our toll-free number, 1 (844) 585-7462, available from 9 am to 5 pm EST. We are more than happy to assist! Best Regards, Customer Service Team at Jetson
A: Dear Mary, Thank you for reaching out! Yes, the Jetson Pixel Hoverboard can be converted by adding a JetKart attachment with a seat. To ensure you get the right JetKart for compatibility, please feel free to contact us at 1 (844) 585-7462 between 9 AM and 5 PM EST. We’ll be more than happy to assist you with any questions or help you find the perfect fit. Best Regards, Customer Service Team at Jetson
A: We're terribly sorry to hear this, and we want to help! Please contact us at reviewresponse@ridejetson.com so that we can gather some additional information in order to better assist you!
A: Dear Valued Customer, Thank you for bringing this matter to our attention. We sincerely apologize that your Jetson Pixel Hoverboard is not holding a full charge as expected. The hoverboard is designed to provide a maximum run time of 40 minutes, so we understand your frustration. This is not the level of service we aim to provide, and we are committed to ensuring every customer is satisfied with their purchase and experience. To resolve this issue as quickly as possible, please contact us at your earliest convenience by calling our toll-free number at 1 (844) 585-7462 between 9 AM and 5 PM EST. We look forward to assisting you. Best Regards, Customer Service Team at Jetson
A: Dear Valued Customer, Thank you for reaching out! The Jetson Pixel Hoverboard is compatible with a Jetcart or seat attachment. To ensure you get the best fit for your Jetcart, please feel free to contact us at 1 (844) 585-7462, available from 9am to 5pm EST. We’re more than happy to assist you! Best Regards, Customer Service Team at Jetson
A: Dear Jac, Thank you for reaching out! The turn-on and turn-off tune on the Jetson Pixel Hoverboard is a built-in feature, and unfortunately, the volume cannot be adjusted. If you have any further inquiries or need assistance, feel free to contact us at our toll-free number, 1 (844) 585-7462, from 9am to 5pm EST. We're more than happy to help! Best Regards, Customer Service Team at Jetson
A: Dear John, Thank you for reaching out. The Jetson Pixel Hoverboard is designed with built-in tunes for powering on and off, which unfortunately cannot be disabled. We apologize for any inconvenience caused by the loud sounds. For further inquiries or assistance, please contact us at our toll-free number, 1 (888) 976-9904, available from 9 am to 5 pm EST. We are more than happy to assist you. Thank you for your understanding. Best Regards, Customer Service Team at Jetson
A: Hi there! All of our Jetson Hoverboards are equipped with active-balance technology to ensure a smooth, self-balancing ride! However, your Pixel Hoverboard will still require regular recalibration (once monthly, or every 10 rides--whichever comes first). You may also need to recalibrate more often than that if you switch riding terrain often (i.e. going from concrete to grass) to ensure the board stays balanced and provides the best ride possible! When you recalibrate, please follow the steps below THREE TIMES BACK-TO-BACK to ensure a proper recalibration: Here are the correct recalibration steps: ** Please make sure there is NO weight on the board during this process (you may want to rest the device against the wall) and the wheels are level (you may need to physically move the pedals level)** Remove any kart attachments from the hoverboard. 1. Make sure the board is off and on a flat surface. 2. Hold the power button for between 5-15 seconds until the unit starts to beep and the light begins to flash. Then let go. 3. Next, turn the board off and wait for 5-10 seconds. Please repeat these steps 3 times in a row for a hard reset before trying the device. We hope this helps. Thanks for your interest in Jetson!
A: Hi there! If you're in need of assistance with your Pixel Hoverboard, please reach out to us at reviewresponse@ridejetson.com so that we can help!
