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Q&A(30)

Q: Just bought a Keurig K-70 coffee maker from a thrift store & did the pre brew sequence. Made first cup and now the menu says to "descale". We use distilled water. Do we really need to descale?

submitted by MommyBear - 9 years ago
  • A: We recommend descaling your brewer every 3 to 6 months depending on your water quality. Scale is harmless, but if left unattended, it can hinder optimal brewer performance. Descaling your brewer regularly helps maintain the heating element, removable water reservoir and other parts of the brewer that come in contact with water. You can find descaling video instructions here:http://krg.bz/2wHyPzo. Also, you can use distilled water in your Keurig brewer but we don't recommend it because it can change the taste profile of your coffee by making it bitter.

    submitted byKeurig Care - 9 years ago
    Brand expert
  • A: And CPap machines. But thats for breathing the humidified water

    submitted byTim - 3 years ago
  • A: While you may be using distilled water, the previous owner(s) might not have. I would suggest descaling at least once for that reason alone.

    submitted byWillieJohn - 9 years ago

Q: What are the directions to use this product, as there are NO instructions on the product.

submitted by Kmd - 6 months ago
  • A: We are sorry to hear that you are experiencing an issue with descaling your Keurig coffee maker. We recommend consulting the Support page on the Keurig website to ensure that you are following the proper descaling process for your specific model. We have the complete Use and Care Guide for your brewer, along with other helpful articles and videos available. If you ever need any assistance, you can also reach out to our Consumer Care team directly at 866-901-2739. We are here to help!

    submitted byKeurig Care - 6 months ago
    Brand expert

Q: Can I use this solution in my Nespresso but adjusted to the correct quantity for it?

submitted by Dee - 2 years ago
  • A: I have been using it on my nespresso for the last 3 times, as the nespresso packages are no sold anywhere, you never know when you have to descale, so ordering isn't realistic. I have had no issues.

    submitted byGreg - 1 year ago
  • A: Keurig descaling solution is designed to be used with Keurig coffee makers. We recommend reaching out to the manufacturer of your coffee maker to check compatibility.

    submitted byKeurig Care - 2 years ago
    Brand expert

Q: is the solution poisonous:

submitted by KC - 9 years ago
  • A: Hi and thank you for your question. The eco-friendly Keurig descaling solution was formulated specifically for the Keurig single cup brewers and is comprised of citric acid. We hope this helps!

    submitted byKeurig Care - 9 years ago
    Brand expert

Q: Can this be used for the Keurig Brew and Chill????

submitted by Shyla - 5 months ago
  • A: Thank you for your question! The Keurig Descaling Solution is compatible with all Keurig K-Cup, Keurig 2.0, Rivo and Vue brewing systems. We hope this helps!

    submitted byKeurig Care - 5 months ago
    Brand expert

Q: How do I use this? And if you are going to not answer my question and refer me to an external site instead, then please provide me with a direct link. Thanks!

submitted by Tom - 7 months ago
  • A: Thanks for your question Tom. The instructions depend on which model Keurig brewer you have. We suggest consulting the Use & Care Guide of your Keurig Brewer for further instructions. The label on the bottle of the Keurig Descaling Solution also includes detailed descaling instructions for our coffee makers. We also have detailed instructions and helpful videos on the Support page of the Keurig website, or you can reach out to our Consumer Care team directly at 866-901-2739 for further assistance. We hope this helps!

    submitted byKeurig Care - 7 months ago
    Brand expert

Q: How do u use the descaler in the 1 cup keurig coffee maker . Do u put it in the water container ?

submitted by Care2 - 8 months ago
  • A: Thank you for your question. We recommend consulting the Support page on the Keurig website to ensure that you are following the proper descaling process for your specific model. We have the complete Use and Care Guide for every brewer, along with other helpful articles and videos available. If you ever need any assistance, you can also reach out to our Consumer Care team directly at 866-901-2739. We are here to help!

    submitted byKeurig Care - 8 months ago
    Brand expert

Q: I wanted to use this product because I can't use vinegar. Why does the listing say Vinegar Scent??

submitted by Dawn - 10 months ago
  • A: Thank you for your question Dawn. The main active ingredient in our Keurig Descaling Solution is citric acid. We hope this information is helpful.

    submitted byKeurig Care - 10 months ago
    Brand expert

Q: can this be used in any coffee machine? i have a delonghi espresso machine?

submitted by Gterzini - 1 year ago
  • A: Keurig Descaling Solution is designed for use in Keurig Coffee Makers. We would suggest reaching out to the manufacturer of your brewer for questions about compatibility. We hope this helps!

    submitted byKeurig Care - 1 year ago
    Brand expert

Q: How do I use this liquid??

submitted by Bee - 1 year ago
  • A: Thank you for your question. You can find the complete Descaling instructions for your specific Keurig model on the Support page of the Keurig website. If you have any questions about the process, you can also reach our Consumer Care team at 866-901-2739 and they will be happy to help!

    submitted byKeurig Care - 1 year ago
    Brand expert

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