A: So do your filter pitchers once again have an option that filters lead?? Now I see the image of the box mentions lead filtration and I see that on other websites selling a lead filtering pitcher.

A: I’ve tried 2 of this filter and both of them filtered water extremely slowly after a week of use. I shake them but nothing changed. What’s the reason and how it can be fixed?

A: Does this fit the standard 11 cup Pur Pitcher?

A: This confusion is created by Pur company intentionally. The excuse of the reformulation does not stand up. You should have change the name with the new formula to "Pur Less". Shame on Pur.

A: We apologize for any confusion. Effective August 1, 2024, our PUR lead-reducing filter (PPF951K) is available and certified for lead reduction. If you have further questions or concerns, feel free to reach out to us at SocialSupport@helenoftroy.com. We’re happy to assist

A: Thanks for the information that Pur no longer provides the filter I want for my pitcher. I will pitch it and get a new pitcher from a different company.

A: Thank you for reaching out and sharing your concerns. We apologize for any confusion regarding the availability of our lead-reducing filters. While our CRF950Z pitcher filters prioritize microplastic filtration, they do not remove lead. However, effective August 1, 2024, our PUR Plus lead-reducing filter (PPF951K) is back on the market and certified for 99% lead reduction. We also recommend our faucet mount filtration systems for lead removal. If you need further assistance, please feel free to contact us at SocialSupport@helenoftroy.com.

A: This is really disappointing. Why should we pay the same price for a product that does less? Some of us have pull down spray nozzles and can't use the faucet filter. It makes me want to switch brands.

A: Thank you for your inquiry. Our PUR faucet mounts are still certified to remove lead, along with 70 other chemical and physical substances. We want to assure you that effective August 1, 2024, our lead-reducing PUR filters (PPF951K) are back in stock and available for purchase. If you need any further assistance, please feel free to contact us at SocialSupport@helenoftroy.com.

A: Thank you for your inquiry and for bringing this to our attention. We understand your concerns regarding faucet compatibility and lead reduction. Please note that, effective August 1, 2024, our PUR lead-reducing filter (PPF951K) is once again available and certified for lead reduction. If you have any questions or need assistance finding a product that works with your faucet type, our dedicated support team is here to help. You can reach us at SocialSupport@helenoftroy.com for further assistance.

A: Thank you for your inquiry. This is a PUR PPF950Z 99% Lead Removal Filter in lieu of the PPF900Z filter you mentioned. If you need additional assistance, please feel free to contact us at SocialSupport@helenoftroy.com - we're here to help!

A: Thank you for your question. The PUR PPF951K PLUS Water Pitcher Replacement Filter does not add PFAS to your water. Our water filter pitchers are independently tested by the NSF‑certified to reduce specific contaminants. If you have any further questions, please feel free to reach out to SocialSupport@helenoftroy.com so we can assist further. We're happy to help!

A: Thank you for your question. It is not harmful if your PUR PPF951K filters have a fishy odor. We would ask for you to flush the filter, however, if this is still occurring, please contact us at SocialSupport@helenoftroy.com for further assistance to resolve this issue. We're here to help!

A: Thank you for your inquiry. PUR PLUS filters are designed to reduce chlorine, mercury, and certain other contaminants, but they are not certified to remove rust or sediment from well water. For rust issues, we may recommend considering a whole-house filtration system. If you have further questions or need assistance, please feel free to contact us at SocialSupport@helenoftroy.com!

A: Thank you for your inquiry. For the PUR DS1800Z dispenser, you can use either the PPF951K or PPF900Z replacement filters — both are compatible and effectively reduce contaminants. The PPF951K filter offers the added benefit of lead reduction. If you’d like help choosing the best option for your needs, please feel free to contact our team at SocialSupport@helenoftroy.com!

A: Thank you for your inquiry. We offer several PUR water pitcher sizes to suit different household needs, including 7-cup, 8-cup, 10-cup, 11-cup, and 12-cup options. If you'd like help selecting a pitcher, feel free to contact us at SocialSupport@helenoftroy.com. We're here to help!