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Shocked, Appalled, and Dismayed! - by  Ellen Phillips (Paperback) - 1 of 1

Shocked, Appalled, and Dismayed! - by Ellen Phillips (Paperback)

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About this item

Highlights

  • How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney.
  • About the Author: A consumer consultant, Ellen Haygood Phillips is the founder of Poison Pen, Inc.
  • 352 Pages
  • Language + Art + Disciplines, Writing

Description



About the Book



The "Miss Manners" of consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations.



Book Synopsis



How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney.

The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations.

Drawing on her experience as a pen-for-hire for irate consumers--and on the advice of clients, attorneys, and CEOs--Ellen Phillips shows readers:
- Who to write to, what to say, what to ask for
- The names and addresses of over 600 major companies
- How to draft personal petitions covering everything from tenant-landlord disputes to workman's compensation
- Suggestions on what steps to take to avoid litigation
- Consumer Smarts for automobile buyers
- How to protect yourself from fraudulent business solicitations
- Navigating the courts to ensure the well-being of your family and children
- Help in getting proper coverage from your HMO
- And--because sometimes the world is on your side--how to write the perfect thank- you note.

Delightfully readable, easy to use, and filled with the addresses of hundreds of corporate customer relations offices and state and federal agencies, Shocked, Appalled, and Dismayed! is an essential resource for anyone who wants to reach out and scold somebody.



About the Author



A consumer consultant, Ellen Haygood Phillips is the founder of Poison Pen, Inc. She lives in Alexandria, Virginia.
Dimensions (Overall): 8.05 Inches (H) x 5.23 Inches (W) x .79 Inches (D)
Weight: .66 Pounds
Suggested Age: 22 Years and Up
Number of Pages: 352
Genre: Language + Art + Disciplines
Sub-Genre: Writing
Publisher: Vintage
Theme: General
Format: Paperback
Author: Ellen Phillips
Language: English
Street Date: December 22, 1998
TCIN: 94496015
UPC: 9780375701207
Item Number (DPCI): 247-10-4135
Origin: Made in the USA or Imported
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Shipping details

Estimated ship dimensions: 0.79 inches length x 5.23 inches width x 8.05 inches height
Estimated ship weight: 0.66 pounds
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Q: What resources does the book provide for consumers?

submitted by AI Shopping Assistant - 5 days ago
  • A: It includes addresses of over 600 companies, drafting tips for complaints, and consumer protection advice.

    submitted byAI Shopping Assistant - 5 days ago
    Ai generated

Q: What is the primary purpose of this book?

submitted by AI Shopping Assistant - 5 days ago
  • A: The book aims to empower consumers to effectively address grievances without needing legal representation.

    submitted byAI Shopping Assistant - 5 days ago
    Ai generated

Q: What topics does the book cover regarding consumer issues?

submitted by AI Shopping Assistant - 5 days ago
  • A: The book addresses complaints against shops, car dealerships, HMOs, and offers guidance on effective communication.

    submitted byAI Shopping Assistant - 5 days ago
    Ai generated

Q: What type of writing style can readers expect?

submitted by AI Shopping Assistant - 5 days ago
  • A: Readers can expect a delightful and accessible writing style, making complex topics easy to understand.

    submitted byAI Shopping Assistant - 5 days ago
    Ai generated

Q: Who is the author of this book?

submitted by AI Shopping Assistant - 5 days ago
  • A: The author is Ellen Haygood Phillips, a consumer consultant and founder of Poison Pen, Inc.

    submitted byAI Shopping Assistant - 5 days ago
    Ai generated

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