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Shocked, Appalled, and Dismayed! - by Ellen Phillips (Paperback)

Name: Shocked, Appalled, and Dismayed! - by Ellen Phillips (Paperback)
Brand: Vintage
SKU: 94496015
Price: 10.88 USD
Availability: InStock

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Details

Highlights

How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney.
About the Author: A consumer consultant, Ellen Haygood Phillips is the founder of Poison Pen, Inc.
352 Pages
Language + Art + Disciplines, Writing

Description

About the Book

The "Miss Manners" of consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations.

Book Synopsis

How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney.

The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations.

Drawing on her experience as a pen-for-hire for irate consumers--and on the advice of clients, attorneys, and CEOs--Ellen Phillips shows readers:
- Who to write to, what to say, what to ask for
- The names and addresses of over 600 major companies
- How to draft personal petitions covering everything from tenant-landlord disputes to workman's compensation
- Suggestions on what steps to take to avoid litigation
- Consumer Smarts for automobile buyers
- How to protect yourself from fraudulent business solicitations
- Navigating the courts to ensure the well-being of your family and children
- Help in getting proper coverage from your HMO
- And--because sometimes the world is on your side--how to write the perfect thank- you note.

Delightfully readable, easy to use, and filled with the addresses of hundreds of corporate customer relations offices and state and federal agencies, Shocked, Appalled, and Dismayed! is an essential resource for anyone who wants to reach out and scold somebody.

About the Author

A consumer consultant, Ellen Haygood Phillips is the founder of Poison Pen, Inc. She lives in Alexandria, Virginia.

Specifications

Dimensions (Overall): 8.05 Inches (H) x 5.23 Inches (W) x .79 Inches (D)

Weight: .66 Pounds

Suggested Age: 22 Years and Up

Number of Pages: 352

Genre: Language + Art + Disciplines

Sub-Genre: Writing

Publisher: Vintage

Theme: General

Format: Paperback

Author: Ellen Phillips

Language: English

Street Date: December 22, 1998

TCIN: 94496015

UPC: 9780375701207

Item Number (DPCI): 247-10-4135

Origin: Made in the USA or Imported

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Shipping details

Estimated ship dimensions: 0.79 inches length x 5.23 inches width x 8.05 inches height

Estimated ship weight: 0.66 pounds

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