What's Your Problem? - by Jon Yates (Paperback)

About the Book

Book Synopsis

"Watch out, Goliath. Jon Yates has a slingshot and he's teaching us how to use it."
--Amy Dickinson, New York Times bestselling author and America's favorite advice columnist

"Jon Yates gives consumers a great primer on how to solve their own customer service problems."
--Angie Hicks, Founder of "Angie's List"

Jon Yates, the Chicago Tribune's popular "Problem Solver," offers eminently practical, money-saving advice on how to become your own consumer advocate. What's Your Problem? is a godsend for anyone who has ever had to take on the bureaucracy--from getting through to the cable company to dealing with identity theft to fighting the unfriendly skies. The first book of its kind--a combination of illuminating true stories and essential advice for cutting through the red tape put up by local governments, health insurance companies, and heartless corporations--What's Your Problem? is an indispensable handbook that can alleviate your frustrations once and for all and help you get the results you need fast!

From the Back Cover

You're being overcharged on your electric bill. Your health insurance denies a claim you know it should pay. The airline refuses to reimburse you for your lost luggage. Your contractor disappeared with the down payment. You just got a parking ticket for someone else's car.

If these problems sound familiar, this is the book for you. As creator of the popular "What's Your Problem?" column in the Chicago Tribune, Jon Yates has helped thousands of people take charge of their problems and get satisfaction from airlines, utilities, government agencies, health insurance companies, and more. His readers have already gotten back more than $1 million of their hard-earned money from greedy businesses and agencies--and now you can too! Packed with tips, strategies, and dozens of real life examples and success stories, What's Your Problem? is a must-have book for every household in America.

Review Quotes

"A goldmine of hand-picked information for those trying to navigate today's tough consumer terrain." - Kirkus Reviews

Watch out, Goliath. Jon Yates has a slingshot and he's teaching us how to use it. This is 'self help' with an ass-kicking. - Amy Dickinson, America's favorite advice columnist and New York Times bestselling author

Nothing less than a public service ... [What's Your Problem?] will make you feel smarter, wiser and well equipped to battle institutions and individuals who sometimes don't have our best interests at heart-everyone from giant banks, utilities and insurance companies to sleazy car salesman, mechanics and contractors. - Mark Di Vincenzo, New York Times bestselling author of Buy Ketchup In May and Fly at Noon

Jon Yates gives consumers a great primer on how to solve their own customer service problems. - Angie Hicks, Founder of Angie's List