SheaMoisture Coconut & Hibiscus Illuminating Hand and Body Scrub - 12oz
$9.99 ($0.83/ounce)
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Guests are saying
The SheaMoisture Coconut Hibiscus Sugar Scrub has garnered mixed feedback from guests, particularly due to a recent formula change that many feel has diminished its exfoliating properties. While the scent remains a highlight, with guests appreciating its tropical aroma, the new version is often described as less effective compared to the original. However, some guests still enjoy its moisturizing qualities and creamy texture, making it a versatile addition to their skincare routine.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.3 out of 5 stars with 940 reviews
effectiveness: 3.6 out of 5
quality: 3.58 out of 5
value: 3.48 out of 5
61% would recommend
152 recommendations
1 out of 5 stars
Thumbs down graphic, would not recommend
20 October, 2026Verified purchase
Horrible Reformulation: Ordered This One But Got Reformulation
I loved this product, but I really hate the new "version." They reformulated and changed the name slightly to "Glowing Radiance Shea Sugar Scrub" still coconut & hibiscus. It is nothing like the old one. I have tried desperately to stock up on the old one but have had to return about 10 jars at this point. SHEAMOISTURE: Please go back to the old, truly wonderful product and ditch this sad impostor.
From SheaMoisture team
Hi Jessica, Thank you for sharing your feedback. We're sorry to hear about your frustrating experience. We'd appreciate the opportunity to learn more and help. Please contact us directly at 08004148519 or through the Contact Us page on our website.
9 days ago
2 out of 5 stars
Thumbs down graphic, would not recommend
9 September, 2026Verified purchase
Miss the old formula
Used to be my favorite scrub and I used it for years. Still smells wonderful, but with the formula change it’s more foamy and creamy and little to no exfoliating scrub. The original version was much drier so blending the 2 formulas might make a perfect creamy exfoliating scrub. Sadly, I’m looking for a new brand.
From SheaMoisture team
Hi, thank you for sharing your feedback. We are sorry to hear about your experience with your SheaMoisture Coconut & Hibiscus Glowing Radiance Shea Sugar Scrub. We’re committed to delivering high-quality experiences, and your input is valuable to us. Your satisfaction is important to us. Please connect with our Consumer Services team at Consumer.Services@Unilever.com with your contact details and the ref ID: 56076279, so that we can address your concerns promptly.
2 months ago
2 out of 5 stars
Thumbs down graphic, would not recommend
18 August, 2026Verified purchase
Meh....
This used to be my absolute favorite body scrub. However, when the packaging changed, so did the consistency and abrasiveness of the scrub. It still smells really good, but it's now just like every other mediocre body scrub. I won't be buying it again.
From SheaMoisture team
Hi Neenee, We are sorry to hear about your experience with the product. We would like to make things right for you. Could you please email us at unileverconsumercare.usa@unilever.com with your reference number 55872014 so that we can assist you promptly?
3 months ago
5 out of 5 stars
1 August, 2026
originally posted on sheamoisture.com

Smooth and radiant skin🥰
[This review was collected as part of a promotion.] This product is absolutely amazing it purifying into the skin. I have noticed my strawberry legs are now more radiant and Smooth. It has a really great consistency and it smells really great. That is a bonus in my book. 
3 out of 5 stars
17 July, 2026Verified purchase
(no review title)
I loved the original version, but the new version is completely different! The original was much drier which gave you such a good exfoliation. The new version hardly exfoliates. The oils are moisturizing and the scent is the same, but the results are very different. So sad!!!
From SheaMoisture team
Hi Samantha, We're sorry to hear the new version of SheaMoisture Coconut & Hibiscus Illuminating Hand and Body Scrub didn't deliver the same exfoliating experience you loved. Thank you for bringing this to our attention. We want to make things right for you. Please send us an email at unileverconsumercare.usa@unilever.com with your details, and reference ID 55520035 we’ll make sure to assist you promptly.
4 months ago
3 out of 5 stars
Thumbs down graphic, would not recommend
14 June, 2026Verified purchase
(no review title)
The scent is nice and it makes my skin soft however it seems like the formula changed and the new texture is a bit strange and it doesn’t exfoliate as effectively. I have purchased this a couple times in the past and liked it a lot, but I wouldn’t buy this again sadly.
From SheaMoisture team
Hi Laish, thank you for sharing your feedback. We are sorry to hear about your experience with your SheaMoisture Coconut & Hibiscus Glowing Radiance Shea Sugar Scrub. We’re committed to delivering high-quality experiences, and your input is valuable to us. Your satisfaction is important to us. Please connect with our Consumer Services team at Consumer.Services@Unilever.com with your contact details and the ref ID: 55189452, so that we can address your concerns promptly.
5 months ago
5 out of 5 stars
20 May, 2026
originally posted on influenster.com

Perfect Match
I like the fragrance it leaves on my skin. It has a very good texture and a nice smell. THE AFTERMAT AND PERFORMANCE ARE PERFECT. I REALLY RECOMMENDED THIS CREAM.
5 out of 5 stars
16 May, 2026
originally posted on sheamoisture.com

Recommended the entire line.
[This review was collected as part of a promotion.] After receiving this item, I purchased the entire line. I now have the oil, body wash and body butter. The smell is invigorating. The moisture content is super rich. The moister from the entire line literally last more than 24hrs with no fade. I store it in my shower and it’s bee fine
5 out of 5 stars
12 May, 2026
originally posted on influenster.com

Particles exfoliate gently while leaving the skin
I’ve been loving this SheaMoisture Coconut $Hibiscus Hand & Body Scrub 🥰🥰the scent is sweet and tropical 🏝️ without being overpowering. I like it 🥰
2 out of 5 stars
11 May, 2026
originally posted on sheamoisture.com

A (literally) watered down version of its former s
I have bought the Shea Moisture brand for years, specifically this scrub. It smelled amazing, and was a really good grainy scrub that left my body feeling super soft. I bought the reformulated version and I am so disappointed. It is watered down now and has barely any grit to it that made the old version such a great scrub. I also noticed (since this product has sat in my shower for years) that they have removed the name of Shea Moisture's founder (Sofi Tucker) off the back of the package, and now call her "a pioneering mother of four and entrepreneur". I was so disappointed to see Sofi's name removed -it feels like the company is intentionally trying to distance itself from her origin story which is what made the brand feel special to me in the first place. If you look closely at the reviews and ignore all the incentivized Influenster reviews, you'll see many others agree with me. Due to this and the product change I will be looking for a new scrub/brand as the brand is sadly nothing special anymore.
From Shea Moisture Consumer Services team
Hi Jane, We’re sorry to hear about your disappointment with the reformulated scrub. We understand how frustrating it is when a product you’ve trusted for years changes in texture, performance and even its connection to the brand’s heritage. We want to make things right for you. Please send us an email at unileverconsumercare.usa@unilever.com with your details, and reference ID 54887360 we’ll make sure to assist you promptly.
6 months ago
2 out of 5 stars
Thumbs down graphic, would not recommend
11 May, 2026Verified purchase
Changed, and not for the better
I have used this scrub for years. It used to be so good - in addition to the amazing scent it had a "grit" to it that no other scrub matched. They reformulated it - the ingredient list looks less "clean", and now feels watered down and not at all like a good scrub. I am also really bummed because they removed mention of Sofi Tucker's name (inventor of Shea Moisture) on the back of the package, now referring to her as a generic "mother of four and entrepreneur". I don't know why but this really rubbed me the wrong way and left me feeling like the brand is a watered down version of its former self, and not really worth going out of the way to buy anymore. I'm sadly now looking for a new holy grail scrub.
From SheaMoisture team
Hi there, we’re sorry to hear that the Shea Moisture Coconut & Hibiscus Illuminating Hand and Body Scrub didn’t meet the quality and experience you’ve come to expect. We want to make things right for you. Please send us an email at unileverconsumercare.usa@unilever.com with your details, and reference ID 54896688 we’ll make sure to assist you promptly.
6 months ago
1 out of 5 stars
27 April, 2026
originally posted on sheamoisture.com

Bring back original formula
This scrub was our family go to it exfoliated and hydrated I use to recommend it all the time. Sadly the new formula ain't it. It doesn't exfoliate and it left my skin feeling extremely dry. Please go back to original formula nothing was wrong with it.
From Dove Consumer Services team
We're truly sorry to hear about the issue you've experienced with new formulation. Thank you for bringing this to our attention. We want to make things right for you. Please send us an email at unileverconsumercare.usa@unilever.com with your details, and reference ID 54763345 we’ll make sure to assist you promptly.
6 months ago
1 out of 5 stars
Thumbs down graphic, would not recommend
27 April, 2026Verified purchase
just awful now
Loved this scrub for years but hate the new formula.
From SheaMoisture team
Hi LH, thank you for sharing your feedback. We're sorry to hear you’re unhappy with the new formula, especially after loving this scrub for so many years. We’re committed to delivering high quality experiences, and your input is valuable to us. Your satisfaction is important to us. Please connect with our Consumer Services team at (Consumer.Services@Unilever.com) with your contact details and the ref ID: (54756415), so we can address your concerns promptly.
6 months ago
1 out of 5 stars
31 March, 2026
NOT ORGINAL!
LISTEN!! This scrub is the only scrub that gets down to business. BUT I’ve been looking everywhere for the original and come to find out the company changed the formula. I will be sticking to tree hut because this not it!!
3 out of 5 stars
Thumbs down graphic, would not recommend
30 March, 2026Verified purchase
(no review title)
This use to be my favorite exfoliator for years. But I recently bought it and realized they changed the formula. Scent smells different, texture is different and it’s less exfoliation than the older formula. It use to feel luxurious now it just feels/smells cheap. Disappointed.
From SheaMoisture team
Hi Yari, thank you for sharing your feedback. We're sorry to hear this, and we can imagine how disappointing it must feel when a longtime favorite doesn’t meet your expectations. We’re committed to delivering high quality experiences, and your input is valuable to us. Your satisfaction is important to us. Please connect with our Consumer Services team at (Consumer.Services@Unilever.com) with your contact details and the ref ID: (54527656), so we can address your concerns promptly.
7 months ago
1 out of 5 stars
Thumbs down graphic, would not recommend
21 March, 2026Verified purchase
Not exfoliaring anymore
Formula changed. Such a bummer. Use to be more of a real scrub. There’s a lot less sugar in it. It’s really more to hydrate the skin than to exfoliate. Won’t be purchasing again unfortunately.
From SheaMoisture team
Hi Dd, thank you for sharing your feedback. We're really sorry to hear that the updated formula isn’t giving you the exfoliating scrub experience you loved. We can imagine how disappointing it is when a favorite product no longer performs the same way. We’re committed to delivering high quality experiences, and your input is valuable to us. Your satisfaction is important to us. Please connect with our Consumer Services team at (Consumer.Services@Unilever.com) with your contact details and the ref ID: (54413293), so we can address your concerns promptly.
8 months ago
5 out of 5 stars
4 March, 2026
originally posted on sheamoisture.com

So moisturizing!
[This review was collected as part of a promotion.] I love this scrub so much! It smelled great and wasn’t overly coarse like some scrubs can be. It exfoliated well and left my skin so super moisturized. It lasted soooo long & the scent lingered on my skin.
1 out of 5 stars
20 February, 2026Verified purchase
(no review title)
I dislike the new formula intensely. Bring back the old formula.
5 out of 5 stars
12 February, 2026
originally posted on influenster.com

perfect
I give this a 10/10. It leaves your skin moisturized and so so soft, I would use it before shaving and I seriously noticed a difference than with other scrubs
5 out of 5 stars
5 February, 2026
originally posted on sheamoisture.com

Smells good
[This review was collected as part of a promotion.] A bit thick at first, but thins well on your skin. Smells really good. Leaves my skin feeling soft and extra clean. Cute little container for easy storage.