Casual Double Towel Bar - Threshold™

phenollux: We appreciate hearing that you found our Casual Double Towel Bar so easy to install! We also appreciate the feedback on how we can improve our product. Please feel free to connect with us on questions or comments at customerexperience@satorihomeltd.com.

Donniebrasco- It is important the wall arms are installed at the correct distance from each other according to the included mounting template. Installing them further apart will not allow them to properly embrace the rods. We would encourage you to remove one of the arms and wall plates and reinstall it slightly closer to the other arm per the template. Please feel free to connect with us on questions or comments at customerexperience@satorihomeltd.com..

Hi Jean- It is important the wall arms are installed at the correct distance from each other according to the included mounting template. Installing them further apart will not allow them to properly embrace the rods. We would encourage you to remove one of the arms and wall plates and reinstall it slightly closer to the other arm per the template. Thank you.

Hi Shannon864...it is important to use the included template. As with other towel bars in the market, the distance the posts are mounted from each other needs to be accurate to properly support the bar itself. We are happy to send a replacement template if needed. Thank you.

Hi there. Per the Customer Experience line information, please be sure both wall plates are lined up horizontally on the same level and are straight up and down. There is a template included with each set to use during installation. If this is not accurate, the snap pins will not line up with the holes to allow the set to snap in place. Thank you!

luram: Thank you for your comment and we hope we can help with the issue you are having with the double towel bar. First, we hope you were able to follow the installation video that appears on the webpage of this item on Target.com. If you attached the towel bar to hollow dry wall, please ensure the horizontal drill holes of the mounting plate were used. Please ensure the included wall anchors were installed, before the mounting plate was screwed to the wall. Lastly, ensure the post ends snap into place when they are attached to the mounting plates. Following these steps should ensure the towel bar is securely installed. If you are still having trouble, we would be happy to walk you through the installation process, by calling our Customer Experience line: 855-4-SATORI. Please leave a message and a representative will get back to you soon. Thank you!

JO: We are sorry to hear that one of the screws broke. We are happy to send you a replacement screw if that is what is needed. Please reach out to our Customer Experience line: 855-4-SATORI. A member of our team would be happy to help you. Thank you!