Nexxus Shampoo and Conditioner Therappe & Humectress Ultimate Moisture for Dry Hair with Elastin Protein and Green Caviar - 27 fl oz/ 2ct
$34.99 ($1.30/fluid ounce)
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4.4 out of 5 stars with 2660 reviews
effectiveness: 3.27 out of 5
quality: 3.34 out of 5
value: 3.13 out of 5
53% would recommend
80 recommendations
1 out of 5 stars
28 September, 2026
originally posted on nexxus.com
Disappointed
I am so disappointed in the new formulas. My scalp is ultra dry now and my hair feels extremely brittle and oily at the same time. I swore by Nexxus for years but now I’m looking for a new brand.
1 out of 5 stars
25 September, 2026
originally posted on nexxus.com
Once loved
Not the same conditioner as that in the blue and white original bottle. So disappointed. Where can I find the original conditioner?
1 out of 5 stars
23 September, 2026
originally posted on nexxus.com
New formula is awful
I have used Nexxus Therappe for decades. But no longer. The new formula is awful! The first time I used it, my hair felt sticky and tacky when I lathered it. I have long hair and it took forever to rinse that crap out. I let my hair air dry and it was frizzy and coarse. Why change something that works? I figured my husband could use it up but even he noticed. Asked if I had changed shampoo and said he didn’t like it. So I have a huge bottle of shampoo that no one will use. Can you say new coke? You have lost a longtime customer. I do not recommend this product.
1 reply from Nexxux Consumer Service team - 2 days ago
Hi Cher B, We’re truly sorry the new formula has been such a disappointment, especially after you’ve trusted Nexxus Therappe for so many years. We understand how frustrating the sticky feel, difficult rinsing, and frizzy, coarse results must have been. Thank you for bringing this to our attention. We want to make things right for you. Please send us an email at unileverconsumercare.usa@unilever.com with your details, and reference ID 56217763 we’ll make sure to assist you promptly.
1 out of 5 stars
15 September, 2026
originally posted on nexxus.com
Formula change not good
Over the last several months this conditioner has destroyed my hair. I have used nexxus humectress for years so I never put two and two together why my hair has been breaking and shedding so much and my scalp has been more irritated. I didn’t realize what a drastic change to the ingredients was made.No more panthenol elastin, no more keratin, no more coconut oil. I found my old bottle I had saved and in comparison these new ingredients are nothing more than drug store garbage. My hair is no longer getting what it needs from humectress. Maybe one of the other conditioners would be better, but honestly after what this new formula has done to my long beautiful hair, I am terrified to try . I used to love the color assure as well, but I noticed that also had a change in ingredients with in the last two years.
1 reply from Nexxux Consumer Service team - 12 days ago
Hi there, we're truly sorry to hear about the issue you've experienced with product. Thank you for bringing this to our attention. We want to make things right for you. Please send us an email at unileverconsumercare.usa@unilever.com with your details, and reference ID 56134261 we’ll make sure to assist you promptly.
1 out of 5 stars
15 September, 2026
originally posted on nexxus.com
(no review title)
claims protein science yet has no protein. awful “upgrade” from the previous version if anybody can recommend something that worked like the previous version that would be greatly appreciated.
5 out of 5 stars
21 August, 2026
originally posted on influenster.com

Amazing moisturizing conditioner for dry hair
This conditioner is a god send, it’s great for detangling and moisturizing my hair and my extensions! I live in a dry climate and this conditioner does wonders for keeping my hair moisturized. It smells like salon quality conditioner, the packaging looks sleek and is easy to keep clean in the shower, and rinses out well so your hair doesn’t feel weighed down afterwards and keeps its volume. Would recommend for anyone wanting a good quality moisturizing conditioner.
1 out of 5 stars
Thumbs up graphic, would recommend
18 August, 2026Verified purchase
Target sent the wrong item.
I live this product but it is NOT what Target sent me. So I ordered it a second time for pick up. They made the same mistake again and had the incorrect product waiting for me.
1 reply from NexxusExpert team - 1 month ago
Hi there, we are so sorry to learn about your experience with your recent purchase of Nexxus Shampoo and Conditioner from Target. This is not the kind of experience, we want you to have. We recommend reaching out to Target's Customer Service Team directly, they'll be best equipped to assist you and make things right.
1 out of 5 stars
Thumbs down graphic, would not recommend
9 August, 2026
Bring back the old formula
The new formula is horrible. They took out all the moisturizing ingredients. It’s also more expensive now.
1 reply from NexxusExpert team - 1 month ago
Hi Amelias, we are disappointed to hear that our Nexxus shampoo and conditioner didn't meet your expectations. We’re committed to delivering high-quality experiences, and your input is valuable to us. We would like to request you to connect with our Consumer Services team at unileverconsumercare.usa@unilever.com with your contact details and the ref ID: 55779991 and we will be glad to assist you further with your concern.
1 out of 5 stars
7 August, 2026
originally posted on nexxus.com
New DOES NOT mean improved!
Ughhhhh is all I can say! I have absolutely loved and used Nexxus Therappe Moisturizing Shampoo for many, many years and I am so disappointed in the new formula! My hair no longer feels soft, full, nor manageable. It feels limp, dry, and frizzy. Please bring back the old formula. Why mess with perfection by changing it?!?
1 out of 5 stars
29 July, 2026
originally posted on nexxus.com
Poor quality
I have been using nexxus humectress for a long time. Recently the label changed and the formula has also 100% This conditioner used to make my hair so soft and now it makes it feel hard and brittle.
1 out of 5 stars
20 July, 2026
originally posted on nexxus.com
Awful formula change
I have been using nexxus humectress since I was in high school and LOVED it. I have thick hair on the dryer side and this conditioner has always left it silky smooth. Whatever changed has my hair feeling thicker and like starch. I can’t even get my fingers through it . Worst product change ever. I am so disappointed. Will not be purchasing anymore.
1 reply from Nexxus Consumer Service team - 2 months ago
Hi, thank you for sharing your feedback. We are sorry to hear about your experience with your Nexxus Humectress Conditioner. We’re committed to delivering high-quality experiences, and your input is valuable to us. Please connect with our Consumer Services team at Consumer.Services@Unilever.com with your contact details and the ref ID: 55571567, so that we can address your concerns promptly.
5 out of 5 stars
9 July, 2026
originally posted on nexxus.com
The best
The shampoo is the best on the market. I tried all kinds of pricey shampoos I always get sores or maybe I’m allergic to them. This one smells great. Makes my hair very soft and this shampoo does not irritate my scalp.
5 out of 5 stars
4 July, 2026
originally posted on influenster.com

NEXXUS Humectress Moisture Conditioner Review
The NEXXUS Humectress Moisture Conditioner delivers impressive hydration while leaving hair feeling noticeably softer, smoother, and easier to manage after each use. Its rich yet lightweight formula spreads evenly through the hair, making application effortless from mid-lengths to ends without feeling heavy. After rinsing, hair feels nourished, detangled, and significantly more manageable, with improved softness and a healthy-looking shine. It is especially effective for dry or moisture-deprived hair, helping reduce frizz while enhancing overall smoothness. The sleek, ergonomic bottle is both elegant and practical, making it comfortable to hold and easy to dispense the right amount of product. Overall, this conditioner provides reliable moisture, excellent conditioning performance, and a salon-quality finish, making it a great addition to any hair care routine focused on hydration and long-lasting softness!
4 out of 5 stars
2 July, 2026
originally posted on influenster.com

A great smelling and moisturizing choice!
This conditioner smells lovely and does a great job in between deep conditioning treatments for my super thirsty hair. When I wash it out, my hair actually feels moisturized rather than just coated in something.
1 out of 5 stars
30 June, 2026
originally posted on nexxus.com
Horrible product for dry hair
I have extremely dry thick hair and I use the Nexus shampoo and conditioner specifically made for brittle and dry hair and let me just tell you whoever made this product needs to go back into the lab and redo everything. This is the worst shampoo conditioner I’ve ever used in my whole entire life after when use of the shampoo and conditioner. My hair is even more frizzy, more dry and more brittle.
5 out of 5 stars
24 June, 2026
originally posted on nexxus.com
(no review title)
[This review was collected as part of a promotion.] I’ve been using Nexus products for for over 40 years, prior to it being sold at stores rather than beauty shops and beauty stores. I’ve been very pleased with the Therapy Shampoo and Humectres Conditioner. I also use the Cimb Thru Hair Spray and Mouse. Very please over the years. My hair feels clean, soft and shiny. Great product.
5 out of 5 stars
Thumbs up graphic, would recommend
22 June, 2026Verified purchase
(no review title)
Great condition er
1 out of 5 stars
20 June, 2026Verified purchase
Received the wrong product twice
This is not a review of the product because I never received the product. Target sent me the wrong product twice now and so I am once again returning it, but I will not ask for a replacement this time, just a refund. Very disappointing that I have to do this twice.
1 reply from NexxusExpert team - 3 months ago
Hi Tamara, thank you for sharing your feedback. We're sorry for the repeated mix-up with your orders and completely understand how frustrating this must be for you. Your experience is not what we aim to provide. We recommend reaching out to Target's Customer Service Team directly, they'll be best equipped to assist you and make things right.
1 out of 5 stars
10 June, 2026
originally posted on nexxus.com
Formula Change. Awful!
Don’t waste your money. This is not the same formula. They took out the protein and keratin in it which makes a huge difference . I have been using this for years. Even my stylist would ask what I was using. My hair was alway soft and shiny. Would not recommend if you liked the product as it was. This change in formula is a bad mistake.
1 out of 5 stars
7 June, 2026
originally posted on nexxus.com
A disaster of a reformulation
What have you done?! I have used Humectress for many, many years. Loved it! I have thick, color-treated hair, and Humectress provided the moisture I needed. This new formula is a huge disappointment. It does NOT moisturize! My hair no longer feels soft! I appreciate the new pump bottle, but I just wish there was a great product inside. Now I will have to see what your competitors can offer. And, by the way, it's time to get the Sulfate out of your shampoos.