Herbal Essences Classic Smooth Shampoo Dual Pack - 27 fl oz

Thank you for your feedback on Herbal Essences Classic Smooth Shampoo and Conditioner. We are happy to hear you found the scent pleasant. However, we are sorry to hear about your dissatisfaction with your recent purchase. This is not the experience we want you to have and we appreciate your bringing it to our attention. Rest assured we will share your comments with the rest of our team. As you likely already know, hair can look or feel dry if it is not conditioned enough. Sounds like this is not the correct version for your hair type. We recommend a more hydrating shampoo and a richer conditioner. We also recommend incorporating a conditioning treatment two or three times a week. Regarding the flakes, this could be caused by using too much product or one that is not suitable for your hair type. Please feel free to give us a call at 1-855-236-3327 or email us through our Contact Us page for further assistance and product recommendations.

Thank you for sharing your thoughts on our Herbal Essences Smooth Rose Hips Conditioner. We're really sorry to hear that you noticed some irritation. That’s definitely not the experience we want for our valued consumers. We appreciate you sharing this information, and we’ll be sure to pass it along to our Health and Safety Team as well as the rest of the Herbal Essences Team. We can assure you that we thoroughly evaluate our products for safety and effectiveness. However, we do understand that some people may have specific sensitivities to certain ingredients or formulations. If you have not already, we recommend discontinuing use of this product, and we encourage you to reach out to us for further assistance. You can call us at 1-855-236-3327 or send us a message through our Contact Us page on the website. We’re here to help!

Thank you for getting in touch about our Herbal Essences Smooth Rose Hips Shampoo and Conditioner. We are deeply sorry to hear about your experience. What you've shared here has definitely been unexpected and we can only imagine how upsetting this may have been for you. We want to assure you that we will be addressing this with the rest of our Herbal Essences team as well as our Health and Safety team. As you may already know, hair is usually dry when it hasn't been conditioned well enough. It's a chance that what you were using wasn't the best for your hair type. For a better experience, you may want to try using a richer conditioner. You can also try using a conditioning treatment or mask 2-3 times out of the week to help with any excessive dryness or damage. We would like to hear more about your experience. When you have the time, please give us a call at 1-855-236-3327 or email us through our Contact Us Page so we may do so.

Thank you for reaching out regarding Herbal Essences Classic Smooth Shampoo and Condition dual pack. We are happy that you find the scent pleasant and that your hair felt squeaky clean! However, we are saddened by your overall experience. Your report is unexpected and we will pass your comments along to the rest of the team. As you likely know, hair can look frizzy if it is not conditioned enough. We recommend trying a richer conditioner or a leave in conditioner instead of one you rinse out. We’d love to learn more about your experience, so please give us a call at 1-855-236-3327 or email us through Contact Us page.